CNC Field Service Expert- Western Region

DN Solutions America; Orange (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

Health, Vision and Dental Insurance

Life Insurance and Short-Term Discount

Paid Time-Off including vacation, sick

Employee Referral Program

Job summary

DN Solutions America is seeking a Customer Support Service Expert to oversee field service costs, revenue, and customer satisfaction by ensuring high service quality and timely responses.

You will train local field service engineers, provide field support to technicians, schedule and deliver technical support, manage open issues, prepare future service estimates, and generate quality reports while supporting the distribution network. This role requires 50–75% travel and on‑the‑road work.

Qualifications

• Bachelor's degree in engineering (electrical, mechanical, or engineering technology).
• Minimum of 5 years working experience in a Machine Tool Company, Milling, Turning, 5 axis.
• Previous people manager responsibilities and proven leadership ability.
• Knowledge of Fanuc & Siemens controllers.
• Understand PLC systems and diagrams.
• Ability to operate forklift truck and manual lifting equipment.
• MS Office
• Travel Requirements: 50%-75% travel.
• Work Location: On the road.
• Schedule: 8-hour shift, Monday to Friday.
• Job Type: full-time

Responsibilities

• Provide local training to improve FSE skill sets.
• Provide Field support to Technicians when needed.
• Schedule and provide technical support to the engineers in the Service Department.
• Manage open issues within the department.
• Issue and manage Quality Reports.
• Provide technical support to our distribution network, including troubleshooting, part identification, and machine installation assistance and provide service support in the field.
• Provide performance reviews, interview prospective employees and schedule employee training.
• Assist in the scheduling, shipping and receiving, installation, inspection and pack up of showroom machines.
• Conduct and fulfill regulatory facility-related safety audits on a regular basis.
• Manage the service report documentation and billing process.
• Other duties as assigned.

Skills

Leadership experience

PLC knowledge

FANUC/SIEMENS knowledge

MS Office proficiency

Technical training ability

On-site field support

Education

Bachelor's degree in engineering (electrical, mechanical, or engineering technology)

Tools

Fanuc controllers

Siemens controllers

PLC diagrams

Microsoft Office

Job description

Responsibilities

The Customer Support Service Expert is tasked to manage costs and revenue generation to keep the service operation profitable and manage customer satisfaction regarding service quality and response time. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Responsibilities include up to and not limited to:

• Provide local training to improve FSE skill sets.
• Provide Field support to Technicians when needed.
• Schedule and provide technical support to the engineers in the Service Department.
• Manage open issues within the department.
• Issue and manage Quality Reports.
• Provide technical support to our distribution network, including troubleshooting, part identification,

The Customer Support Service Expert is tasked to manage costs and revenue generation to keep the service operation profitable and manage customer satisfaction regarding service quality and response time. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Responsibilities include up to and not limited to:

• Provide local training to improve FSE skill sets.
• Provide Field support to Technicians when needed.
• Schedule and provide technical support to the engineers in the Service Department.
• Manage open issues within the department.
• Provide estimates for future service jobs.
• Issue and manage Quality Reports.
• Provide technical support to our distribution network, including troubleshooting, part identification,

and machine installation assistance and provide service support in the field.

• Provide performance reviews, interview perspective employees and schedule employee training.
• Assist in the scheduling, shipping and receiving, installation, inspection and pack up of showroom

machines. Conduct and fulfill regulatory facility-related safety audits on a regular basis.

• Manage the service report documentation and billing process.
• Other duties as assigned.

Job Requirements

• Bachelor's degree in engineering (electrical, mechanical, or engineering technology)
• Minimum of 5 years working experience in a Machine Tool Company, Milling, Turning, 5 axis
• Previous people manager responsibilities and proven leadership ability
• Knowledge of Fanuc & Siemens controllers
• Understand PLC systems and diagrams
• Ability to operate forklift truck and manual lifting equipment
• MS Office
• Travel Requirements: 50%-75% travel
• Work Location: On the road
• Schedule: 8-hour shift, Monday to Friday
• Job Type: full-time

Company Benefits

We offer competitive pay based on experience.

• 401(k)
• Health, Vision and Dental Insurance
• Life Insurance and Short-Term Disability
• Paid Time-Off including vacation, sick time and Holidays
• Employee Referral Program

Our success is driven by our team of talented, dedicated individuals working closely together to meet or exceed customer expectations. Take the next step in your career and become part of our fast-growing company.

DN Solutions America is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.