Field Service Engineer

Jobtailor; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a field service specialist to provide frontline support by rapidly resolving customer issues, troubleshooting, and preserving contract retention across a designated region.

This role requires travel up to 75% and the ability to work independently in a geographic territory while mentoring peers and coordinating with field partners to ensure operational performance and data quality.

Qualifications

• AA or Technical Trade Degree in Electronics or Engineering (or related discipline) with 2–4 years of related work experience or equivalent Military experience.
• Strong analytical, interpersonal, and communication skills; capable of presenting and training technical information.
• Able to work independently in a fast-paced environment, manage time effectively, and document activities and expenses.

Responsibilities

• Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.
• Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.
• Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.

Skills

Strong analytical skills

Interpersonal skills

Communication skills

Time management

Education

AA or Technical Trade Degree in Electronics or Engineering

Job description

Requirements

• Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.
• Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.
• Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.

Requirements

• AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or the equivalent experience is required with 2-4 years of related work experience -or- equivalent Military experience
• Strong analytical, interpersonal, and communication skills; capable of presenting and training technical information.
• Able to work independently in a fast-paced environment, manage time effectively, and document activities and expenses.
• Able to travel on short notice with periodic overnight stays. Up to 75% travel.
• Must be able to lift 50 lbs. to a height of at least 5 feet.

Core Competencies

Demonstrates strong analytical and communication skills to effectively resolve customer issues and provide training. Capable of working independently in a fast-paced environment while managing time and travel requirements.

Highest-signal resume keywords

• AA Or Technical Trade Degree
• 2-4 Years Related Work Experience
• Strong Analytical Skills
• Customer Support
• Technical Training

Soft Skills

• Interpersonal Skills
• Communication Skills
• Time Management

Industry Keywords

• Electronics
• Engineering
• Field Service
• Operational Performance
• Data Quality
• Customer Contract Retention
• Travel Requirements