Field Service Engineer

ESAB; United States; Remote; USD 69,000 - 80,000; Full time

Job summary

ESAB is seeking a Field Service Engineer to install, repair and train customers on CNC Cutting Machine Products. The role requires travel, hands-on technical work and a focus on exceeding customer expectations.

You will diagnose malfunctions, perform preventive maintenance, and communicate with operators and engineers. Regular lifting and travel are involved, with some international travel.

Qualifications

• Associate degree in Electronic Engineering Technology or 2–3 years related experience.
• Ability to read and interpret technical publications, journals, and regulations.
• Excellent written and verbal communication skills.
• Ability to apply advanced mathematical concepts.

Responsibilities

• Install, repair and train customers on CNC Cutting Machine Products.
• Test faulty equipment and diagnose malfunctions to repair problems.
• Write technical reports describing malfunctions and deviations.
• Diagnose malfunctioned equipment.
• Perform preventative/corrective maintenance on customer machines.
• Communicate with customers, programmers, engineers and operators to resolve problems.
• Make timely travel arrangements to accommodate customer needs.
• Other duties as assigned.

Skills

Communication skills

Math aptitude

Technical reading

Education

Associate degree in Electronic Engineering Technology

Job description

Job Description:

Field Service Engineer will report to the Field Service Manager. This role will provide support to customers for installations, repairs, and training. The ideal candidate will be technically oriented and love to travel. Exceeding customer expectations is the primary responsibility of all personnel within the department.

Key Responsibilities

• Install, repair and train customers on CNC Cutting Machine Products.
• Test faulty equipment, apply knowledge of functional operation of electronic devices to diagnose the cause of malfunctions, and repair problems.
• Write technical reports describing malfunctions and deviations from design specifications
• Diagnose malfunctioned equipment.
• Perform preventative/corrective maintenance on customer’s machines.
• Communicate and troubleshooting with customers, programmers, engineers, technicians, and production personnel to resolve problems. Includes communications with customer operators and maintenance personnel.
• Make timely travel arrangements to accommodate customer’s needs.
• Other duties as assigned

Knowledge, Skills & Abilities

• Associate degree in Electronic Engineering Technology or 2-3 years related experience; or equivalent combination of education and experience. Prior experience with ESAB equipment a plus.
• Able to read, analyze and interpret general business periodicals, professional & technical journals, and governmental regulations.
• Excellent written and oral communications
• Able to apply advanced mathematical concepts (formulas, scientific equations, graphs, schematic diagrams, etc.)

Mobility & Travel Requirements

• Able to regularly lift and/or move up to 50 pounds
• Willingness to travel domestically (100%) with occasional international travel to support our customer.
• Occasional Weekend work during large project installs.

Pay Range:

$69,441.00-$80,472.00