Service Engineer

Methods Machine Tools Inc; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Methods Machine Tools Inc. is seeking an experienced Field Service Engineer to diagnose, repair, and maintain CNC milling and turning machines at customer facilities.

The role requires mechanical and electrical troubleshooting, strong communication, and the ability to work independently while delivering exceptional service. The candidate should have hands-on experience with Fanuc controls and be comfortable reading mechanical drawings, schematics, and ladder diagrams.

Qualifications

• Minimum of 5 years in CNC field service.
• Hands-on knowledge of Fanuc controls; CNC programming is a plus.

Responsibilities

• Diagnose and repair CNC milling and turning machines at customer locations.
• Troubleshoot tool changers, pallet systems, spindles, and turret mechanisms.
• Perform ball screw and axis bearing replacements and alignments.
• Repair hydraulic and pneumatic systems.
• Read drawings and prints to guide precise repairs.
• Read and follow ladder and wiring diagrams for electrical faults.
• Communicate diagnoses and maintenance plans to customers; provide courteous service.
• Maintain professional appearance and represent the company.

Skills

Strong communication

Independent work

Mechanical aptitude

Reading drawings/prints

Troubleshooting

Microsoft Office

Diagnostic tools

Tools

Digital multimeters

Phase checkers

Ohmmeters

Job description

Description

Job Summary:

We are seeking an experienced Field Service Engineer to diagnose, repair, and maintain CNC milling and turning machines at customer facilities. This role involves both mechanical and electrical troubleshooting, requiring a solid understanding of mechanical systems, CNC controls, and electro‑mechanical assemblies. The ideal candidate is self‑motivated, customer‑focused, and has a proven ability to work independently while delivering exceptional service.

Mechanical Responsibilities:

• Diagnose and repair CNC milling and turning machines at customer locations.
• Troubleshoot and repair automatic tool changers, pallet systems, spindles, and turret mechanisms.
• Perform ball screw and axis support bearing replacements and alignments.
• Repair and align hydraulic and pneumatic systems.
• Read and interpret mechanical drawings and part prints to execute precise repairs.

Electrical Responsibilities:

• Troubleshoot electrical and electronic systems, including CNC controls and electro‑mechanical assemblies.
• Read and follow ladder and wiring diagrams to diagnose issues.
• Utilize tools such as digital multimeters, ohmmeters, and phase checkers for troubleshooting.
• Repair CNC controls, including Fanuc systems, and perform programming as needed.

Customer Interaction and Support:

• Communicate effectively with customers to explain diagnoses, repair progress, and preventive maintenance measures.
• Provide professional and courteous customer service to ensure client satisfaction.
• Maintain a professional appearance and demeanor when representing the company.

Required Skill/Abilities:

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to stay calm and professional during stressful situations.
• Self‑motivated with the ability to work independently.
• Strong mechanical aptitude, with experience in CNC repair.
• Proficient in reading mechanical drawings, part prints, ladder diagrams, and wiring schematics.
• Experience using diagnostic tools, including multimeters and phase checkers.

Minimum Education and Experience:

• Minimum of 5 years of experience in CNC field service.
• Hands‑on knowledge of Fanuc controls (CNC programming experience is a plus).

Supervisory Responsibilities:

• None

Travel Requirements:

• Daily travel to customer facilities

Physical Requirements:

• Ability to lift up to 50 lbs.
• Perform physical tasks such as bending, twisting, and crawling.
• Climb step ladders up to 8 feet.
• Drive daily to customer locations, with dependable transportation and a clean driving record required.

Additional Information

This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements.