Field Service Engineer

Trymax; United States; Hybrid; USD 51,000 - 77,000; Full time

Benefits offered by this job

Pension (PME)

Vacation days (27)

Training and development

Travel allowance

Laptop and mobile phone

Job summary

Trymax is seeking a Field Service Engineer to install, commission, service and troubleshoot our systems at customer sites across Europe and occasionally in the USA or Asia. You will be the first point of contact for technical support and will train customers’ service engineers and operators.

Based at our Nijmegen headquarters when not traveling, you will provide remote technical support via Teams, email and phone, and you will prepare system upgrades, service activities and documentation while

Qualifications

• Bachelor’s degree in Mechatronics, Electrical, Mechanical engineering, or equivalent.
• Knowledge of mechanical, electro‑mechanical, electronics, pneumatics and RF tech.
• Good English; driving licence required.

Responsibilities

• Install, commission, service and troubleshoot our systems at customer sites.
• Provide remote support from Nijmegen when not traveling.
• Train customers’ service engineers and operators.
• Document issues and solutions to maximize uptime.
• Travel to Europe, USA or Asia as needed.

Skills

Degree in Mechatronics

Electrical Engineering

Mechanical Engineering

English proficiency

Driving licence

Education

Bachelor's degree in Mechatronics/EE/ME

Job description

What will be your role?

As a Field Service Engineer, you install, commission, service and troubleshoot our systems at customers sites. Primarily across Europe and occasionally in the USA or Asia. You are the first point of contact for technical support and advise and, where applicable, carry out preventive maintenance under service agreements.

Since much of the first-line maintenance is performed by our customers’ own technical teams, you also play an important role in training their service engineers and operators. By accurately documenting system issues and solutions, advising customers on spare parts management and sharing technical knowledge, you help maximize system uptime and performance. You will also regularly meet with customers to discuss technical progress, service activities and follow-up actions.

When you are not travelling or working at a customer site, you will be based at our headquarter in Nijmegen. Here, you provide remote technical support to customers and colleagues via Microsoft Teams, email and telephone, and prepare system upgrades, service activities and documentation.

You will join our team in Nijmegen and receive extensive onboarding and technical training to become familiar with our systems, technology and procedures. In addition, experienced colleagues will provide hands‑on, on‑the‑job training. Your manager will be in touch with you on a regular basis to support you.

What we expect from you

You are passionate about our systems and are eager to learn about our latest developments and technologies. Driven by keeping our customers operational, you are focused on delivering results. As you’ll be working both independently and together with colleagues, you enjoy the balance between autonomy and teamwork.

Your communication skills help you connect easily with colleagues, customers’ operators, engineers and management. Most of the customers you support are located in Europe, but occasionally you may be called upon for assignments outside Europe, including in the USA or Asia. That is why you enjoy travelling and are comfortable working in an international environment.

The knowledge and experience you bring to Trymax include:

• A Bachelor’s degree in Mechatronics, Electrical Engineering, Mechanical Engineering or a comparable technical field. You may also have gained this level of knowledge through relevant work experience.
• Knowledge of multiple disciplines, such as mechanical, electro‑mechanical and electrical engineering, electronics, pneumatics, vacuum systems, robotics, RF technology and software. Knowledge of vacuum systems, robotics and/or RF technology is considered a plus.
• Work experience in equipment engineering, servicing, or the semiconductor industry is desirable, but not essential.
• Good working knowledge of English. Knowledge of German and/or Dutch is a plus.
• A valid driving licence.

What you’ll get in return

TThis role gives you the opportunity to work with some of the latest semiconductor technology as part of a team of dedicated specialists. At Trymax, you will find a strong sense of team spirit and belonging in an informal and open atmosphere. We also regularly organise activities to strengthen our community. You can also expect:

• A salary between €4.000 and € 6.000 gross per month, depending on your knowledge and experience.
• A one-year contract, with the prospect of a permanent position.
• Participation in the PME Pension Fund (Metalektro).
• 27 vacation days and 13 scheduled paid days off.
• Personal development, training and education, geared to your needs.
• Travel allowance for your daily commute.
• A laptop and mobile phone.

About Trymax

We develop and build high-tech equipment for the semiconductor industry. Our systems process wafers using plasma technology. A unique product in a growing market. Trymax has sales and service offices in the United States, China and Europe. Our headquarters and production facility are located in Nijmegen. Around 120 people worldwide work for Trymax, approximately 95 of whom are based in Nijmegen.

If you have any questions about the job or the selection process, please call Emma Lalesse, HR Officer, at [phone] or email us at [e-mail].

We’re looking for candidates, not parties wishing to supply us with something!