Field Service Engineer EXE/HiNA

ASML; Hillsboro (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

ASML is seeking an EXE Field Support Engineer in Hillsboro, Oregon. This role includes building and integrating the EXE5000 system and providing action plans and coaching to peers. It requires a BS in Engineering and customer support experience.

Candidates should be proficient in English and have experience with high-tech products, with a focus on delivering customer satisfaction and maintaining comprehensive documentation.

Qualifications

• 2+ years of experience in a Customer Support department for high technology products.
• 1+ year of ASML micro-lithography system experience preferred.
• Proficient in verbal and written English.

Responsibilities

• Build & Integrate the EXE5000 system.
• Execute integration test plans.
• Maintain service order documentation up to date.
• Provide coaching to peers.
• Improve service mix and structural issue documentation.

Skills

Customer focus

Communication skills

Problem-solving skills

Ability to work under pressure

Technical report writing

Time management

Education

BS degree in Engineering or equivalent work-related experience

Tools

MS Office (Word, Excel, PowerPoint)

Job description

The EXE Field support engineer will primarily work within our customer Fabs in collaboration with Competency Engineers, and Global Support Center to drive issue resolution, and provide escalation support. The EXE FSE will work with Competency Engineers to provide action plans, incident review and prevention packages, and best known methods.

Your main responsibilities:

During the installation phase:

• Build & Integrate the EXE5000 system.
• Execute integration test plans.

After site acceptance:

• Prepare service actions.
• Execute action plans within the committed time.
• Continuity between the competencies to ensure issue ownership is landed and escalated appropriately.
• Maintain service order documentation up to date.
• Ensure aftercare is performed and adequate.
• Drive escalation of issues within the local office and utilizing non-local resources.
• Provide coaching to peers.
• Knowledge transfers to local site engineers and customer.
• Act as the technical expert in customer meets as required.
• Improve service mix and structural issue documentation including initiation, review and improvement rollout.
• Actively participate in improvement and/or standardization projects to increase overall site performances.
• Mature and industrialize the ecosystem to meet customer needs.

This position will require an extensive travel time for training at ASML research and production centers in Veldhoven, The Netherlands, Wilton Connecticut and San-Diego California.

This position will require to work nights and weekends on a rotation basis to support our customers.

Education and experience

• BS degree in Engineering or equivalent work‑related experience.
• 2+ years of work experience in a Customer Support department for high technology products.
• 1+ year of ASML micro-lithography system experience preferred, but not required.
• Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective.
• Proficient in MS Office (MS Word, Excel, PowerPoint).
• Verbal and written language skills in English.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven – demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
• Must take ownership for solving issues and ensures escalations take place.
• Take proactive action for prevention or repeating error.
• Capable of resolving most issues without assistance & highly independent in a shift position.
• Ability to make decisions in the priority of problem solving.
• Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports.
• Take initiative and ownership to increase skill and knowledge level in team.
• Document knowledge systematically and in an accessible way.
• Clear and effective communication skills required.
• Ability to thrive in a very dynamic and high pace environment.
• Multi-task team player with good ability to work under different working environment pressures.
• Open for cultural differences and able to work with a site of different cultures and WOW.
• Motivated, proactive, self-driven, and flexible.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

Qualifications

• BS degree in Engineering or equivalent work‑related experience.
• 2+ years of work experience in a Customer Support department for high technology products.
• 1+ year of ASML micro-lithography system experience preferred, but not required.
• Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective.
• Proficient in MS Office (MS Word, Excel, PowerPoint).
• Verbal and written language skills in English.

Additional Information

All your information will be kept confidential according to EEO guidelines.