Engineer, Field Service/Support

Tribonet; Austin (TX); Hybrid; USD 64,800 - 113,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Paid time off

Short-term and long-term disability insurance

Job summary

A leading analytical instrumentation company is seeking a Field Service, System, and Applications specialist. The role involves installation, technical support, and training for Bruker Nano Surfaces and Metrology instruments in the Greater Austin, TX area. Ideal candidates will possess strong problem-solving skills, a technical degree, and a commitment to customer service. Responsibilities also include preventive maintenance and customer relationship management, with travel required for training and support. Competitive salary and benefits offered.

Qualifications

• Minimum of 5 years of related experience with a technical degree.
• 3 years of experience needed with a bachelor’s degree.
• Master's degree without experience is acceptable.

Responsibilities

• Install and qualify Bruker instruments and accessories.
• Provide customer support for complex technical issues.
• Teach users the theory and operation of the instruments.

Skills

Customer focused

Problem-solving methods

Knowledge of electronics

Analytical capability

Effective communication

Education

Technical degree

Bachelor's degree

Master's degree

Tools

Oscilloscope

Multimeter

Job description

Bruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high‑performance products and high‑value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 11,000 employees at over 90 locations are working on this permanent challenge to make the world a better place.

Responsibilities and Overview

The Field Service, System, and Applications position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology Division. Bruker Nano Surfaces and Metrology manufactures the world’s leading Cryo Dry Cleaning systems, Atomic Force Microscopes, Stylus profilers, X‑Ray Metrology (XRR, XRD, XRF, XRI, TXRF), Mask Repair, non‑contact 3D optical microscope instrumentation, and Tribology systems. This technical role is responsible for customer‑direct post‑sale instrumentation and application support including: installation, basic user and application training, instrument diagnostics/fix, and post‑sale developed applications support. The individual must be customer focused with a strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

• This position is home office based out of the Greater Austin, TX area and involves traveling to client sites.

Essential Functions

• Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and/or accessories including but not limited to:
• Unpack and set up metrology equipment and instrumentation and interconnect sub‑components and assemblies.
• Independently troubleshoot and overcome a wide range of start‑up issues using creative solutions to ensure objectives are met.
• Qualify the instrument and accessories using standard customer samples.
• Work directly with customers to diagnose Bruker Semiconductor instrument issues including but not limited to:
• Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electromechanical hardware/software instrument issues with minimal guidance or documentation.
• Form and drive a team of senior internal and external personnel when a complex issue is outside of own area of expertise using engineering problem‑solving methods (8D, 5 Why’s, Ishikawa diagrams, etc.)
• Create and maintain records of activity in the support database.
• Preventative maintenance on Bruker Nano Surfaces and Metrology instruments which can include but not limited to:
• Basic maintenance and calibration of instrument and accessories.
• Re‑certification of instrument using both Bruker and customer samples.
• Empower customers to optimize performance of their Bruker Nano Surfaces and Metrology instruments through support and instruction including but not limited to:
• Teach theory of operation and train new users on instrument operation.
• Demonstrate instrument ability on Bruker or customer samples, applying professional experience, judgement and industry statistical practices to enable new applications.
• Provide post‑sale user and application training and support samples leveraging industry experience and soft skills to fully enable customers on the instrument.
• Work with customers on in‑depth application needs and locate potential new applications. Autonomously work with the factories to develop these solutions.
• Establish and enhance customer relations and drive additional Bruker business including service products.

Environmental Requirements

• Travel both domestically and internationally for training and customer support as needed.
• Able to work in government sites, semiconductor cleanroom, production floor, and laboratory environments.
• Must have and maintain a valid driver’s license.

Knowledge, Skills, and Abilities

Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process. Proven understanding of engineering problem‑solving methods, statistical process control, and gauge repeatability and reproducibility calculations. Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multimeter, etc. to be an effective independent problem solver of complex system, product user, and/or application issues. Proven experience, independent judgment and discretion necessary to install, qualify, and be a trainer and technical resource that empowers our customers in the use of complex electromechanical instrumentation. Proven experience to independently provide clear, logical, and effective communication. Proven experience to develop, communicate, implement, and execute assigned projects including achieving required deliverables on time.

Qualifications

Minimum of 5 years of related experience with a technical degree; or 3 years and a bachelor’s degree; or a master’s degree without experience.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full‑time position is between $64,800 and $113,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job‑related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job‑related knowledge, and travel requirements for this position. Full‑time employees may also be eligible for a performance‑related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short‑term and long‑term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and, as a result, all interviewed candidates for all positions will be screened pre‑interview to determine their eligibility in light of export control restrictions.