Field Service Engineer

TechDigital Group; San Francisco (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to maintain and troubleshoot diagnostic tools that significantly impact patient health. This role is fully remote, allowing you to work from anywhere while ensuring the optimal performance of critical equipment. You will engage with customers, provide training, and utilize advanced business systems to enhance service delivery. If you're passionate about making a difference in healthcare and have the skills to excel in a dynamic environment, this is the perfect opportunity for you to grow your career and contribute to meaningful advancements in diagnostics.

Qualifications

• 1+ years of experience with mechanical and electromechanical systems.
• Associate degree or equivalent military experience required.

Responsibilities

• Troubleshoot and maintain diagnostic tools for optimal performance.
• Provide technical training and excellent service to customers.

Skills

Troubleshooting

Installation

Preventative Maintenance

Service Repair

Customer Service

Technical Training

Mechanical Repair

Electromechanical Systems

Robotics

Electronic Equipment

Education

Associate Degree

Technical College Major (biomed, engineering)

Tools

Salesforce

SharePoint

OBI

Job description

Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

Position Overview

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. This position is part of the Service Organization located in LOCATION and will be fully remote. You will be a part of the Field Service Team reporting to the LEADER and responsible for ensuring optimal performance of Beckman Coulter equipment.

Key Responsibilities

1. Handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.
2. Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
3. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
4. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
5. Engage with both internal and external stakeholders, understanding and meeting their requirements.
6. Assist with the training of newer Field Service Engineers.

Essential Requirements

1. Associate degree or equivalent military experience.
2. 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
3. Hold a current valid driver's license and good driving record.
4. Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
5. Ability to lift, lower and carry up to 50 lbs. unassisted.
6. Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
7. Ability to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.

Preferred Qualifications

1. 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
2. Experience developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction.
3. A technical college major such as biomed, engineering, or related.