Field Service Engineer - Cedar Rapids, Iowa

Beckman Coulter Diagnostics; Cedar Rapids (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

Beckman Coulter Diagnostics, a Danaher operating company, seeks a Field Service Engineer to support Beckman Coulter equipment across a multi-state territory.

Located in Cedar Rapids, IA, this role involves troubleshooting, installation, maintenance, and repair, with travel up to 20% overnight. You will service Automation and Chemistry and collaborate with the Field Service Team.

Qualifications

• Associate degree or equivalent military experience or High School diploma with 3+ years experience.
• 1+ yrs experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Willingness to travel up to 20% overnight within territory.

Responsibilities

• Troubleshooting, installation, validation, preventative maintenance, modifications, and service repairs on Beckman Coulter equipment, including providing excellent service and technical training to customers.
• Maintain accurate customer service logs, order repair parts, and adhere to cycle times; use systems like OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
• Communicate with internal and external customers; assist with training of newer Field Service Engineers.

Skills

Troubleshooting

Field service

Mechanical repair

Customer service

Education

Associate degree or equivalent military experience or High School diploma with 3+ years experience

Tools

OBI

Salesforce

SharePoint

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business Systems which makes everything possible.

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This role is responsible for troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment. This position services the Automation and Chemistry.

You will be a part of the Field Service Team reporting to the Field Service Manager and will be located in Cedar Rapids, Iowa, and will be fully remote covering the areas of South Dakota, Nebraska, Iowa, Illinois, and Minnesota.

In this role, you will have the opportunity to:

• Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulters customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers

The essential requirements of the job include:

• Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience or High School diploma with 3+ years of experience.
• 1+ yrs experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel , 20% overnight, within territory including Nebraska, North Dakota, Minnesota, Iowa
• Must have a valid drivers license with an acceptable driving record
• Ability to lift, move, or carry equipment up to 50lb (tools, replacement parts, consumables etc.).

It would be a plus if you also possess previous experience in:

• 3+ years experience of advanced trouble shooting
• Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention.

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to