Field Service Engineer

TechDigital Group; Los Angeles (CA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. In this fully remote role, you'll be responsible for maintaining and servicing diagnostic equipment that plays a crucial role in patient health. You'll work independently, tackling challenges in troubleshooting and installation while ensuring customer satisfaction through excellent service. This position offers the chance to engage with a diverse range of stakeholders and contribute to a world-class service organization. If you're ready to make a significant impact in healthcare, this opportunity is perfect for you.

Qualifications

• 1-year experience diagnosing and repairing mechanical and electronic equipment.
• Ability to travel and maintain service records.

Responsibilities

• Handle troubleshooting, installation, and service repair of diagnostic tools.
• Provide excellent service and technical training to customers.

Skills

Troubleshooting

Installation

Preventative Maintenance

Customer Service

Technical Training

Education

Associate degree or equivalent military experience

Tools

Salesforce

SharePoint

OBI

Job description

Job #: 3328
Pay Rate: Not Specified
Job type:
Location: Los Angeles, CA

Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. This position is part of the Service Organization and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Service Team reporting to the LEADER and responsible for ensuring optimal performance of Beckman Coulter equipment. This position services the INSTRUMENT in a fast-paced environment, where you will enjoy the challenge of identifying solutions, excel in an autonomous role, and work to build a world-class service organization.

In this role, you will have the opportunity to:

1. Work independently to handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.
2. Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
3. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
4. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
5. Engage with both internal and external stakeholders, understanding and meeting their requirements, while also assisting with the training of newer Field Service Engineers.

The essential requirements of the job include:

1. Associate degree or equivalent military experience.
2. 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
3. Hold a current valid driver's license and good driving record over the last three years.
4. Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
5. Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables, etc.).
6. Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
7. Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity.

It would be a plus if you also possess previous experience in:

1. 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications, and/or service repair.
2. Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention.
3. A technical college major such as biomed, engineering, or related.