Field Service Engineer

TechDigital Group; San Diego (CA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to maintain diagnostic tools that enhance patient health. In this fully remote role, you will independently troubleshoot, install, and provide preventative maintenance for essential equipment. Your technical expertise will ensure excellent service delivery and customer satisfaction, while also training newer engineers. This role offers a unique opportunity to contribute to healthcare innovation and improve patient lives through advanced diagnostic solutions. Join a supportive team that values your contributions and fosters your professional growth.

Qualifications

• 1+ year experience diagnosing and repairing mechanical and electronic equipment.
• Ability to travel and provide service in assigned geography.

Responsibilities

• Handle troubleshooting, installation, and service repair needs of equipment.
• Maintain accurate service logs and engage with stakeholders.

Skills

Troubleshooting

Installation

Preventative Maintenance

Technical Training

Customer Service

Mechanical Repair

Electromechanical Repair

Robotics

Electronic Equipment Repair

Education

Associate Degree

Equivalent Military Experience

Technical College Major (Biomed, Engineering)

Tools

OBI

Salesforce

SharePoint

Job description

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

Position Overview

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. This position is part of the Service Organization located in LOCATION and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

Key Responsibilities

1. Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
2. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
3. Engage with both internal and external stakeholders, understanding and meeting their requirements, while also assisting with the training of newer Field Service Engineers.

Essential Requirements

1. Associate degree or equivalent military experience
2. 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
3. Hold a current valid driver's license and good driving record over the last three years.
4. Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
5. Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
6. Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
7. Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.

Preferred Qualifications

1. 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
2. Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention.
3. A technical college major such as biomed, engineering, or related.