Field Service Engineer

Core Group Resources; Chesapeake (VA); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative company is looking for a dedicated Field Service Engineer to join their team. This remote role involves supporting the installation and maintenance of ballast water management systems, requiring regular travel to customer sites. Ideal candidates will possess a strong background in electrical engineering and manufacturing, coupled with exceptional customer service skills. You'll be responsible for diagnosing issues, training users, and managing service budgets. If you're ready to take your career to the next level in a dynamic environment, this is the opportunity for you.

Qualifications

• Proven experience in electrical engineering with hands-on service experience.
• Strong communication skills and customer service focus.

Responsibilities

• Conduct diagnostic testing and troubleshoot malfunctions on systems.
• Train end users on basic repairs and troubleshooting.

Skills

Electrical Engineering

Customer Service

Troubleshooting

Mechanical Systems

Documentation

Education

Bachelor's Degree in Electrical Engineering

Job description

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Job Summary

We are seeking a skilled Field Service Technician to support the repair, installation, and maintenance of ballast water management systems. This remote position requires regular travel to customer sites. The ideal candidate will have a background in electrical engineering and manufacturing, and a strong commitment to delivering exceptional customer service in the marine or related industries.

Responsibilities

• Conduct diagnostic testing and troubleshoot malfunctions on ballast water management systems.
• Interpret and work with mechanical and electrical schematic diagrams.
• Complete technical reports and documentation in line with engineering policies and procedures.
• Maintain accurate records of maintenance and repair activities.
• Train end users on basic repairs and troubleshooting for pump components.
• Monitor and manage service budgets and related expenditures.

Requirements

• Proven experience in electrical engineering, preferably in a hands-on service or field role.
• Background in manufacturing environments, with a focus on mechanical/electrical systems.
• Experience in the full service lifecycle within the marine, automotive, or similar industries.
• Ability to work independently and manage travel-based responsibilities efficiently.
• Strong communication and customer service skills.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Staffing and Recruiting

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