Field Service Engineer

Jobtailor; San Diego (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a skilled service engineer to meet daily repair needs of customer equipment, delivering service excellence and high customer satisfaction in a San Diego setting.

You will perform troubleshooting, installation, preventive maintenance, and repair on designated equipment, manage parts inventory, and communicate status to customers. You will also drive service growth via lead generation and opportunities for service agreements and upgrades.

Qualifications

• Associate’s degree with 2+ years of field service, maintenance, repair, or troubleshooting experience.
• Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, Biology, Chemistry, or other STEM field or equivalent military training/experience.
• Ability to diagnose, troubleshoot, install, and perform preventive maintenance on laboratory or related technical equipment.

Responsibilities

• Meet daily service repair needs of customer equipment and drive customer satisfaction through service excellence.
• Conduct basic troubleshooting, installation, preventive maintenance and repair on designated equipment.
• Order and maintain spare parts inventory and ensure regular customer follow-up.
• Lead generation: drive service business growth through sales actions for service agreements, parts and upgrades.

Education

Associate’s Degree

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, Biology, Chemistry, or other STEM field OR equivalent Military training/experience

Job description

Responsibilities

• Responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence
• Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment
• Ordering and maintaining spare parts inventory
• Maintain regular communication with customers to ensure resolution and accurate follow‑up
• Lead Generation: will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads

Requirements

• Associate’s Degree with 2+ years of experience in field service, maintenance, repair, or troubleshooting of mechanical, electromechanical, or electronic equipment
• Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, Biology, Chemistry, or other STEM field OR equivalent Military training/experience
• Ability to diagnose, troubleshoot, install, and perform preventive maintenance on laboratory, biotechnology, bioprocessing or related technical equipment using established procedures and documented processes

Core Competencies

Demonstrates expertise in troubleshooting, installation, and preventive maintenance of mechanical and electromechanical equipment, with a strong focus on customer satisfaction and service excellence. Proven ability to drive service business growth through effective communication and lead generation.