Field Service Engineer

Inceed, L.L.C.; Salt Lake City (UT); On-site; USD 70,000 - 80,000; Full time

Job summary

Inceed, L.L.C. in Salt Lake City is seeking a Field Service Engineer to service analytical X-ray systems in the field, performing preventive maintenance, troubleshooting, and repairs to keep instruments running at peak performance.

Travel is a key part of the role, with regular on-site visits and some weekend/holiday work; candidates should have a bachelor's degree or equivalent, 3+ years of repair experience, and strong communication and customer service skills.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 3 years of equipment repair experience.
• Background in mechanical, electromechanical, or electronic systems.
• Working knowledge of Microsoft Office.
• Basic understanding of network interfacing.
• Valid driver's license.
• Strong communication and customer service skills.
• Ability to travel regularly.

Responsibilities

• Perform preventive maintenance on analytical X-ray systems
• Troubleshoot equipment issues using diagnostic tools
• Repair and verify instrument performance after service
• Coordinate customer support calls and on-site visits
• Prepare travel plans and expense reports
• Document service completion and customer acceptance
• Communicate with internal support teams
• Attend product training as required

Skills

Strong communication

Customer service

Travel willingness

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Network interfacing basics

Job description

Compensation: $ 70000-80000 annually, depending on experience

Location: Salt Lake City, Utah

Inceed has partnered with a great company to help find a skilledField Service Engineerto join their team!

This is a strong opportunity for a hands-on technical professional who enjoys solving complex equipment challenges and supporting customers directly in the field. You'll work with advanced analytical X-ray systems, helping keep critical instruments running at peak performance through preventive maintenance, troubleshooting, and repair. If you're looking for a role that blends technical depth, customer interaction, and travel, this position delivers a compelling next step.

Key Responsibilities & Duties:

• Perform preventive maintenance on analytical X-ray systems
• Troubleshoot equipment issues using diagnostic tools
• Repair and verify instrument performance after service
• Coordinate customer support calls and on-site visits
• Prepare travel plans and expense reports
• Document service completion and customer acceptance
• Communicate with internal support teams
• Attend product training as required

Required Qualifications & Experience:

• Bachelor's degree or equivalent experience
• At least 3 years of equipment repair experience
• Background in mechanical, electromechanical, or electronic systems
• Working knowledge of Microsoft Office
• Basic understanding of network interfacing
• Valid driver's license
• Strong communication and customer service skills
• Ability to travel regularly

Nice to Have Skills & Experience:

• Experience with high voltage circuitry
• Exposure to analog electronics
• Knowledge of vacuum systems
• Familiarity with laser technology
• Experience supporting scientific equipment
• Passport or international travel readiness
• Comprehensive health, dental, and vision coverage
• Disability and life insurance options
• Flexible spending account access
• Competitive compensation and incentive opportunities
• Technical training and professional development support

Other Information:

• Frequent Monday through Friday travel is required
• Some weekend and holiday work may be needed
• Occasional lifting up to 50 pounds is required
• Role involves working directly with customers
• International travel may be required

If you are interested in learning more about the Field Service Engineer opportunity. Our client unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.