Field Support Engineer II

ZEISS Group; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Vacation and sick pay

Employee Assistance Programs

Job summary

ZEISS Group in Salt Lake City is seeking a Field Service Engineer II to install, repair, upgrade and perform preventative maintenance on Zeiss Meditec instrumentation in a designated field service territory. You will represent ZEISS at customer sites, strive for high customer satisfaction, and maintain professional communication with the team, customers, management and sales support.

The role requires a BS in Electronics/Engineering, certifications are preferred, and travel both domestically and

Qualifications

• BS in Electronics, Engineering, or Computer Technology or related field.
• A+ and Net+ certifications preferred.
• Strong problem solving and verbal/written communication skills.
• Ability to work independently with limited supervision.

Responsibilities

• Install, repair, upgrade, and perform preventative maintenance on specified instrumentation in the field.
• Represent ZEISS at customer sites and maintain high customer satisfaction.
• Maintain professional communication with team, customers, management, and Sales/Tech Support.

Skills

Customer service

Communication

Problem solving

Self-directed

Verbal & written communication

Education

BS in Electronics, Engineering, or Computer Technology

Tools

A+ certification

Net+ certification

Job description

About Us

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

About Us

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Utah- Salt Lake City Best

What’s the role?

As an FSE II you get to work with an astonishing team that plays a vital role in ODX Repair and Maintenance.

Sound Interesting?

Here’s What You’ll Do

• The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.
• Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.
• Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Do you qualify?

• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed, able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.
• Extensive overnight travel is required by automobile and air.
• Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory.
• The FSE must be able to obtain sufficient credit to cover the business expenses incurred which will be reimbursed upon expense, submission and approval.
• The position requires an average of four (4) hours driving for service calls per day. Must have a valid driver’s license and good driving record.
• On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a Performance Bonus.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team

Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).