Field Service Engineer

General Dynamics Information Technology; Rhome (TX); Remote; USD 85,000 - 115,000; Full time

Job summary

An established industry player is seeking a dedicated Field Engineer to join their dynamic team. In this pivotal role, you will provide essential technical support and troubleshooting for critical customer systems, ensuring operational efficiency and customer satisfaction. Your expertise will play a vital role in maintaining high service levels, conducting installations, and providing training to end-users. This position offers a flexible work week, opportunities for career growth, and access to cutting-edge technology. If you are passionate about delivering exceptional service and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Flexible work week

401K with match

Health and wellness packages

Career growth and certifications

Access to cutting-edge technology

Paid vacation and holidays

Qualifications

• 2+ years of experience in technical support and troubleshooting.
• Ability to interpret technical manuals and schematics.

Responsibilities

• Provide on-site troubleshooting and resolution of technical issues.
• Advise on installation and configuration of technical products.
• Train end-users on system use and maintenance.

Skills

Critical Thinking

Customer Satisfaction

Problem Solving

Technical Support

Troubleshooting

Education

Bachelor of Science

High School Diploma

Job description

**Req ID:** RQ190549

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** BI Full 6C (T4)

**Job Family:** Field Engineering

**Skills:** Critical Thinking, Customer Satisfaction, Problem Solving, Technical Support, Troubleshooting

**Experience:** 2+ years of related experience

**US Citizenship Required:** Yes

Job Description:

Field Engineer

At GDIT, people are our differentiator. As a Field Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Field Engineer joining our team to help maintain the critical customer systems that allow them to accomplish their mission.

HOW A FIELD ENGINEER WILL MAKE AN IMPACT

Technical Support and Troubleshooting:

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
• Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
• Promote and provide GDIT products or services in government customer locations.
• Maximize customer satisfaction, including resolving issues promptly.

Installation and Maintenance:

• Advise on installation, configuration, and enhancement of GDIT technical products and systems.
• Install, configure, and test new equipment according to specifications and guidelines.
• Perform routine maintenance to optimize performance and reduce downtime.

Customer Training and Support:

• Act as a liaison to increase brand loyalty and communicate effectively with customers.
• Train end-users on system use, maintenance, and troubleshooting.
• Provide remote support when on-site visits are not feasible.
• Maintain relationships with customers and address their needs promptly.

Documentation and Reporting:

• Create performance reports and manage complex projects.
• Document service visits, issues, solutions, and recommendations.
• Report recurring issues and suggest improvements.

Collaboration and Communication:

• Work with sales, product, and engineering teams to ensure high service levels.
• Serve as a liaison between customer and company.
• Support business plans and initiatives, paying attention to detail and organization.

Follow privacy regulations, create technical reports, present to customers, and develop partnerships with vendors. Report to the service manager.

WHAT YOU’LL NEED TO SUCCEED:

• Proficiency in troubleshooting hardware, software, and networking issues.
• Ability to interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills for explaining technical concepts.
• Strong customer service and problem-solving skills.
• Ability to work independently, manage time, and prioritize tasks.
• Must drive to customer locations daily; company vehicle provided.
• Technical support experience with communication systems (Microwave, Radar, Video surveillance) is a plus.
• Valid driver’s license.
• Education: Bachelor of Science preferred; High School diploma mandatory.
• Experience: 2+ years in related fields; experience in IT, network, or security operations helpful.
• Must obtain Public Trust BI clearance.
• Location: Remote, based in Laredo, TX.

GDIT IS YOUR PLACE:

• Flexible work week.
• 401K with match.
• Health and wellness packages.
• Career growth and certifications.
• Access to cutting-edge technology.
• Paid vacation and holidays.

Salary range: $85,000 - $115,000, based on experience, location, and contractual requirements.

Benefits include medical, dental, vision, 401(k), paid time off, disability, life insurance, and more. We review our Total Rewards regularly to stay competitive.

We are GDIT, delivering consulting, technology, and mission services to the U.S. government and defense sectors worldwide, with a focus on innovation and security.

Join our Talent Community at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans