Field Service Engineer

Artec Machine Systems; North Branford (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K Retirement plan

Paid time off

Vacation

Job summary

Artec Machine Systems in North Branford, CT seeks an experienced field service engineer. The role covers in-shop and customer-site work across North America, with an initial six-month hands-on apprenticeship. You will supervise overhauls, inspect gear rotors and bearings, install replacement parts, and test systems.

Strong customer communication and teamwork are essential for success. Requirements include hands-on rotating equipment experience, reading drawings, and the ability to travel 40–60%.

Qualifications

• Hands-on experience with rotating equipment (gears, turbines) preferred.
• Ability to read drawings, diagrams, schematics and machine specs.
• Valid driver’s license with clean MVR required.
• Travel within North America 40–60% of the time.

Responsibilities

• Install equipment and ensure proper integration of components.
• Provide phone support and on-site troubleshooting and repair.
• Prepare service reports documenting activities.
• Maintain equipment and keep a clean work area.
• Coordinate parts with customer and service department.
• Travel to North American client sites; respond to emergencies as needed.

Skills

Hands-on experience with rotating gear

Spanish language ability

Verbal and written communication

Teamwork

Self-management

Education

Engineering or technical degree/certification

5+ years related experience

Tools

MS Word

Excel

Outlook

Job description

Since 1972, Artec Machine has been trusted for engineering design, parts, field repair, and maintenance of all types of heavy gear systems. We service everything from mills to military propulsion systems. We are experienced with the field repair of heavy and high-speed gear systems, gearbox refurbishment, retrofits & upgrades as well as traditional scheduled maintenance. Our experienced design engineering group can perform complex repair and replacement, rotor balancing, refurbishments and rebuilds, and more at our gearbox overhaul facility in Connecticut

Job Description: We are seeking an experienced field service engineer. This activity is in support of our existing customer base. Work will be based in-shop, North Branford or on-site at the customers facilities located throughout North America (US/Canada/periodic to South America). On the job, training will start with a 6 month in-shop hands-on apprenticeship program.

Objective: Supervise overhauling of customized gear systems including installation and commissioning. Includes ability to properly inspect and diagnose damaged gear rotors/bearings, install replacement gear rotors/bearings and test. We supply customized gearboxes and gear systems used in a multitude of applications. Ability to interact with customer a must. Position includes the ability to develop and optimize our existing customer base of installations with reporting.

Qualifications: Hands on experience with rotating equipment (gears, compressors, pumps generator and gas/steam Turbines) is a definitive plus. Ability to speak Spanish is also very positive asset. Good basic verbal and written communication skills. Ability to work in a team-oriented, technical environment. Proficient in MS-word, excel, outlook computer systems. Traveling is required after the initial training period. Initial wages & benefits based on experience. Company will provide medical benefits. Paid two weeks’ vacation after one year. Includes a 401K type retirement account.

Core duties and responsibilities include the following:

• Install equipment, ensuring all components and assemblies are properly integrated
• Phone service and on-site trouble shooting and repair
• Prepare service reports to document activities
• Maintain equipment and work area in a clean and orderly condition
• Identify and coordinate parts required for repair with customer and service department
• Suggest / recommend spare parts / corrective actions, providing written service call reports to service department / customers
• Keep accurate records of all hours logged, inventory parts used, and services performed
• Work in shop to assist production/repairs/overhauls when not traveling to client sites
• Travel to North American customer sites, complete drug, alcohol and safety testing per individual client requirements
• Must have a valid driver's license and a clean MVR
• Self-motivated with maturity to self-manage and work independently
• Ability to effectively respond to emergency situations
• Strong organization skills with an attention to detail
• Collects and researches data
• Identifies and resolves problems
• Demonstrates persistence and overcomes obstacles
• Demonstrates accuracy and thoroughness
• Develops alternative solutions

Additional Qualifications:

• Prior experience with mechanical systems, industrial machines, and /or robotics
• Hands-on experience troubleshooting and repairing mechanical and electrical devices
• Ability to read and interpret drawings, diagrams, schematics and machine specifications
• Ability to creatively and independently troubleshoot and solve technical problems
• Excellent customer service skills, self-motivated, able to work independently and respond to emergency situations, well organized
• Ability to effectively respond to emergency situations
• Proficiency with PC, Microsoft Word, Excel
• Good health and physical ability is necessary
• Availability for travel within North America

Education and/or Experience:

• Engineering or Technical degree or certification in mechanical or marine engineering work, or similar field
• At least five (5) years related experience and/or training; or equivalent combination of education and industry experience.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Knowledge of the metric system.

Travel:

This position is located in North Branford, CT. This position requires 40% - 60% travel. Travel includes outside the local area and overnight.

Additional Job Details

• Compensation: $90,000 - $120,000 per year (based on experience)
• Benefits: Health insurance, HSA, Retirement plan, Paid time off, Flexible schedule, Vacation, Holdiay and Pad time off
• Schedule: Monday to Friday, Overtime

This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous, Autonomous/Independent -- enjoys working with little direction, People-oriented -- enjoys interacting with people and working on group projects, Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.