Field Service Engineer

Jobtailor; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Jobtailor in Houston, TX is seeking a field service technician to perform preventive maintenance and basic repairs on medical equipment. You will assist experienced engineers with installations and complex repairs while maintaining strong customer relationships.

The role requires problem-solving skills, the ability to work after hours on a rotating schedule, and a valid driver’s license. Proficiency with Web apps and Microsoft Office is expected, and U.S. work authorization is required.

Qualifications

• Associate degree or equivalent military education in a related field.
• High school diploma/GED with 4+ years of relevant experience.
• Graduate of the GEHC Apprentice Program.
• Must have and maintain a valid Driver’s License.
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies and procedures to ensure regulatory and compliance requirements are met

Skills

Customer service

Troubleshooting

Team collaboration

Education

Associate degree or military education in related field

High school diploma or GED

GEHC Apprentice Program

Tools

Web applications

Microsoft Office

Job description

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies and procedures to ensure regulatory and compliance requirements are met

Requirements

• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
• High school diploma/GED and 4 years of relevant experience
• Graduate of the GEHC Apprentice Program
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.