Field Service Engineer

ITW; Houston (TX); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a field service technician in the Houston area, where you will play a vital role in ensuring customer satisfaction through verification, maintenance, and installation of mechanical testing systems. This role offers the opportunity to work autonomously and travel to various customer sites, providing essential services that contribute to product reliability. With a strong emphasis on personal and career development, this position is perfect for those looking to make an immediate impact in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and the support of an established service operation as you grow your career.

Benefits

Company vehicle

Paid training

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) retirement savings

Parental leave

Adoption assistance

Charitable donation match

Qualifications

• Technical degree or equivalent military training required.
• Strong customer service and organizational skills needed.

Responsibilities

• Perform verification, maintenance, and installation on products.
• Travel to customer sites, with regional responsibility in Houston.

Skills

electro-mechanical systems

customer service skills

organizational skills

time management

ability to read technical information

blueprint interpretation

PC and Windows applications

field service experience

Education

two or four-year technical degree

military/trade school training

Tools

laptop computer

cell phone

MI-FI device

Job description

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller can survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel to see our customer’s applications. And, check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional video.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Job Description

Summary

We have an opportunity for a highly motivated person whose work will reflect Instron’s commitment to customer satisfaction. Working from home, out of the Houston, TX area, you will be responsible for traveling to customer sites to perform a variety of services.

What You Will Do:

• Verification, preventative maintenance, repair, and installation, on a wide range of Instron’s products.
• You will be provided with a company vehicle, appropriate tools/equipment, including a laptop computer, cell phone, and MI-FI device and the assurance that you have the support of well-established service operation.
• You will have regional responsibility in the greater Houston area.
• Occasional travel to other locations in the US may be required, as much as up to about 40% overnight travel.

Qualifications

What We Are Looking For:

• Successful applicants will have a two or four-year technical degree from an accredited university and knowledge of electro–mechanical systems. Equivalent military / trade school training may be accepted in lieu of degree.
• Must have the ability to read, comprehend, and interpret basic technical information involving mechanics and electronics associated with materials testing systems.
• Must be able to interpret blueprints and schematics, understand electrical, mechanical and electronic systems and be familiar with PC’s including operating systems and Windows applications.
• This role requires a high level of autonomy, as well as superior organizational, time management and customer service skills.
• Prior field service experience strongly preferred.
• Automation systems experience is a plus.
• Experience performing preventative or corrective maintenance on servo hydraulic systems preferred.
• Experience with materials testing preferred, but not required.
• Experience delivering hands on and classroom training on topics technical in nature preferred.

Additional Information

Take this opportunity to join a successful team where you can make an immediate impact. We offer:

• Competitive pay
• Company vehicle, paid training, cell phone, laptop
• Medical (multiple options), vision and dental insurance
• Company provided life insurance and both short- and long-term disability
• 401(k) retirement savings with a company match
• Parental leave and adoption assistance
• 3:1 match for charitable donations

Instron is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

About the company

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.1 billion in 2019. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required.