Field Service Engineer

Agilent Technologies; Houston (TX); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic organization as a Field Service Engineer, where you'll play a crucial role in supporting labs and enhancing the quality of life. This position offers the opportunity to work with cutting-edge technology, solve customer problems, and deliver exceptional service. With a focus on continuous learning and collaboration, you'll be part of a team that values creativity and a can-do attitude. Enjoy the flexibility of remote work options and a competitive salary, along with the chance to make a real impact in the scientific community.

Benefits

Company Car or Reimbursement

Stock Options

Health Benefits

Flexible Work Hours

Qualifications

• 2+ years of experience with LC, LCMS, LCQTOF instruments.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Install and optimize hardware/software/network products.
• Diagnose and resolve product performance issues.
• Perform maintenance and repair services.

Skills

Troubleshooting

Problem-solving

Communication Skills

Education

Bachelor's Degree in Science

Tools

LC

LCMS

LCQTOF

Job description

Job Description

Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and support that keep labs running smoothly and efficiently. Join our dynamic organization to be part of this rewarding work.

This position will be primarily based in the Greater Houston, TX area.

As a Field Service Engineer for Agilent, you will work at various labs, so a willingness to continuously learn about new instruments, software, and consumables is essential. Applying your communication skills, creativity, and a can-do attitude is crucial. The role involves solving customer problems and delivering the highest levels of customer service to build customer success.

• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance issues.
• Perform maintenance and repair services.
• Advise customers on preventive maintenance and configurations to optimize product performance, ensuring customer satisfaction.
• Proactively address potential equipment or software issues to prevent unplanned disruptions.
• Deliver fully integrated solutions, including peripherals, communications, operating systems, and applications software (note: does not involve designing solutions).
• Serve as an internal resource on technical issues, managing product escalations, and collaborating with teams such as Support, Sales, Marketing, and R&D to provide solutions.
• Overnight travel required, averaging two or fewer nights per week.

MUST reside in the Houston, TX area.

Must consent to participate and meet Agilent's credentialing requirements to access customer sites, which may include proof of identification, certification, health and safety compliance, etc.

Qualifications

• Bachelor's Degree in a science field such as chemistry, analytical chemistry, biochemistry, biotechnology, or relevant work experience.
• At least 2 years of experience with LC, LCMS, LCQTOF instruments in a similar role or as an end user.
• Strong troubleshooting and problem-solving skills.
• Experience with Agilent solutions is preferred but not mandatory.
• Excellent verbal and written communication skills.
• Ability to travel overnight, averaging two nights or less per week.

Additional Details

This is a full-time position with a weekly schedule, offering options for remote work. Applications are accepted until at least April 23, 2025, or until the position is filled. In the US, the role includes a choice of a company car or reimbursement for personal vehicle use.

The pay range is $33.23 - $51.92/hr, plus potential bonuses, stock, and benefits. Pay is determined by role, level, location, skills, experience, and education. More details are available at: https://careers.agilent.com/locations

Agilent Technologies is an Equal Employment Opportunity and Affirmative Action employer, valuing diversity and encouraging all qualified individuals to apply. For assistance or questions regarding accessibility or accommodations, contact [e-mail] or call [phone]. More information about our EEO policies can be found at www.agilent.com/en/accessibility.

Travel required: 35% of the time. Shift: Day. Duration: No end date. Job function: Services & Support.