Field Service Engineer

Hermle USA Inc.; Franklin (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Hermle USA, Inc. in Franklin, Wisconsin seeks a Field Service Engineer to commission and install CNC machining centers, train customers, and troubleshoot electrical and mechanical issues at customer sites. The role requires extensive travel, including international, and hands-on work with Heidenhain/Siemens controls.

You will support production at customer sites, install retrofits, and assist distributors with technical issues, using strong problem-solving and communication skills.

Qualifications

• Experience troubleshooting mechanical and electrical issues on machine tools.
• Knowledge of Heidenhain and/or Siemens control systems.
• Proficient with electronic and mechanical aspects of CNC machines, preferably 5-axis.
• Understanding of hydraulics and pneumatics in machine tools.
• Proficiency with computers and software tools used in machine maintenance.
• Strong communication with customers and team members.
• MS Office knowledge is mandatory.
• Extensive travel is required (including international).

Responsibilities

• Commissioning and installing CNC machining centers at customer sites.
• Briefing and training customers on operation and maintenance; assist with application questions.
• Troubleshooting electrical and mechanical issues at customer sites and providing solutions.
• Provide production support at customer sites.
• Troubleshooting and solving control-related issues.
• Install retrofits and upgrades on equipment.
• Provide technical support to distributors.

Skills

Troubleshooting

Heidenhain/Siemens control

5-axis CNC

Hydraulics & pneumatics

Electrical knowledge

Computers proficiency

Customer interaction

MS Office

Willingness to travel

Tools

Siemens/Heidenhain controls

Job description

Who we are:

Hermle USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold Hermle AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support.

Our employees are the most important asset and the backbone of Hermle USA! Without the people in our organization we would sell nothing but machines and wouldn't be able to satisfy and even exceed our customer's expectations.

We are always looking for committed team members with the necessary drive and integrity to provide world class service to our customers. Respect is the foundation of a united workforce and therefore we value open, professional and friendly communication internally as well as with our customers and partners worldwide!

What we are looking for:

Individuals that are friendly and genuinely care about the happiness of the people around them. Someone that has a can-do attitude and asks, "what else can I do?", a real team player who provides – and values – honest improvement-oriented feedback. We need people that take accountability for their actions and pride in their work.

Responsibilities:

• Commissioning and installation of CNC controlled machining centers.
• Briefing and training of customers in operating and maintaining the equipment. Support with application related questions.
• Troubleshooting and solving of electrical and mechanical issues at customer site
• Production support at customer site
• Troubleshooting and solving of control related issues
• Installation of retrofits
• Technical support of distributors

Requirements:

• Experience in troubleshooting mechanical and electrical issues of machine tools
• Knowledge of Heidenhain and/or Siemens control systems
• Proficient knowledge of electronic and mechanical aspects of CNC machines, preferably 5-axis machines
• Understanding of hydraulics and pneumatics in machine tools
• Proficiency in using computers
• Professional Interaction with Customers
• Microsoft Office knowledge is mandatory
• Preferred locations: Milwaukee, WI / Phoenix, AZ / New Hampshire / Huntsville, AL / NC or SC / Vancouver, Canada / Toronto, Canada / Windsor, Canada
• Extensive travel is required (including international)