Field Service Engineer

ITW; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

Illinois Tool Works (ITW) GSE Division in Florida seeks a Field Service Technician to support ground support equipment on site. You will troubleshoot, operate training programs, and deliver outstanding service to Airports and Airlines.

Applicants should have field service experience in manufacturing, knowledge of power electronics or HVAC, and fluency in English and Spanish. Willingness to travel internationally and domestically is required; a valid passport is needed.

Qualifications

• Field Technical Service experience in manufacturing.
• Power Electronics / HV battery systems / HVAC experience preferred.
• Associates Degree in Electrical Technology required; Bachelor's preferred.
• Fluent in English & Spanish; additional languages bonus.

Responsibilities

• Understand and define customer needs; troubleshoot GSE on site.
• Instruct customers in equipment operation and maintenance training.
• Represent ITW GSE professionally in service and support roles.

Skills

Field service

Power electronics

HVAC experience

Spanish language

English language

Customer service

Microsoft Office

Education

Assoc. Electrical Tech

Bachelor's degree preferred

Job description

Job Description:

CORPORATE PROFILE

Illinois Tool Works (ITW) is a $15.8 billion, multi-national, publicly traded (NYSE) company headquartered in Glenview, Illinois.

ITW has a strong commitment to operational excellence and innovation that has kept the company on a path of strong financial performance for more than 10 years. The company is built on a differentiated business model comprised of three unique core capabilities: our 80/20 business process, sustainable differentiation and our entrepreneurial culture. These have long been the core of which ITW is as a company and the source of our ability to deliver value-added solutions for our customers and differentiated financial performance for our shareholders.

ITW is growing, acquiring multiple companies annually over the past several years. ITW’s business model enables quick and decisive decisions for individuals seeking a fast-paced and challenging business model within the framework and strength of a large multinational corporation.

ITW GSE DIVISION

The ITW GSE Division is an industry leading manufacturer of Ground Support Equipment (GSE) to the aviation industry.

Core customers are Airports and Airlines in all countries around the World.

Core products are Power Supply Units and Pre-Conditioned Air units for aircrafts parked on the ground.

The ITW GSE has 2 factories and 2 sales offices:

ITW GSE Americas, Palmetto Florida

ITW GSE International, Odense Denmark

Sales Office Dubai

Sales Office Singapore

Organizationally ITW GSE is part of the Specialty Products Segment of Illinois Tool Works (ITW).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Understands and defines customer needs and problems. Resolves and/or troubleshoots GSE utilizing technical expertise, product manuals and technical documentation. (usually at customer site)
• Instruct customers in equipment Operation and Maintenance Training utilizing developed training materials.
• Always treat the customer with respect and provide outstanding professional company representation in the service / support of ITW GSE products.
• Assist the Inside Technical Support team answering incoming technical calls and customer emails.
• Tracks trends in equipment issues for improvement opportunities, and utilize metrics to assure the team is providing superior support our customers expect, and setting goals for department improvements
• Participate in company improvement initiatives to continuously improve the Customer and Sales Support Team’s performance while providing outstanding service to customers and using CBI to improve customer satisfaction with our products.
• Utilize ITW principles and philosophies: simplification, integrity, trust, respect, and shared risk

QUALIFYING REQUIREMENTS

• Professional Experience – Field Technical Service and/or After Sales in a manufacturing environment. Any Aerospace experience will be a bonus.Relevant education will be considered in lieu of experience.
• Functional Experience / Education – Power Electronics / High Voltage battery systems / Industrial Air conditioning systems or any HVAC experience at minimum will be a bonus. Ability to work, with minimal supervision, intuitive problem-solving skills and a strong understanding of Customer Service as well as strong communication skills.
• Computer Skills - Above average computer skills utilizing Microsoft Office products. Ability to record and document work to submit in timely manner.
• Language – Fluent in English & Spanish – any other language will be a bonus.
• Education – Associates Degree in Electrical Technology required. Bachelor’s Degree preferred. Experience or certifications can be considered in combination with Education.
• Travel - Frequent travel required, including international travel. Valid passport needed. Estimated at 85%

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.