Field Service Engineer

ITW GSE; Town of Florida (NY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Illinois Tool Works (ITW) GSE Division seeks a Field Technical Service professional to support aviation ground support equipment worldwide.

You will diagnose and repair power supply units and pre-conditioned air equipment, provide operations training, and document service activities for quality and traceability.

Traveling frequently, including international assignments, you will apply ITW principles of simplification, integrity, and respect to deliver outstanding customer service.

Qualifications

• Professional Experience - Field Technical Service and/or After Sales in a manufacturing environment.
• Power Electronics / High Voltage battery systems / Industrial A/C systems (HVAC) experience bonus.
• Strong communication skills and customer service orientation.

Responsibilities

• Understand and define customer needs and problems; troubleshoot GSE at customer sites.
• Instruct customers in equipment operation and maintenance training.
• Provide outstanding professional representation in service/support of ITW GSE products.
• Assist Inside Technical Support with calls and emails.
• Track trends in equipment issues and use metrics to drive improvements.
• Participate in improvement initiatives to boost customer and sales support performance.
• Apply ITW principles of simplification, integrity, trust, respect, and shared risk.

Skills

Field service

HVAC systems

Power electronics

Troubleshooting

Communication

English

Spanish

Education

Associate Degree in Electrical Technology

Bachelor’s Degree preferred

Experience or certifications considered with Education

Tools

Microsoft Office

Job description

Corporate Profile

Illinois Tool Works (ITW) is a $15.8 billion, multi-national, publicly traded (NYSE) company headquartered in Glenview, Illinois.

Job Description

Corporate Profile

Illinois Tool Works (ITW) is a $15.8 billion, multi-national, publicly traded (NYSE) company headquartered in Glenview, Illinois.

ITW has a strong commitment to operational excellence and innovation that has kept the company on a path of strong financial performance for more than 10 years. The company is built on a differentiated business model comprised of three unique core capabilities: our 80/20 business process, sustainable differentiation and our entrepreneurial culture. These have long been the core of which ITW is as a company and the source of our ability to deliver value-added solutions for our customers and differentiated financial performance for our shareholders.

ITW is growing, acquiring multiple companies annually over the past several years. ITW's business model enables quick and decisive decisions for individuals seeking a fast-paced and challenging business model within the framework and strength of a large multinational corporation.

ITW GSE DIVISION

The ITW GSE Division is an industry leading manufacturer of Ground Support Equipment (GSE) to the aviation industry.

Core customers are Airports and Airlines in all countries around the World.

Core products are Power Supply Units and Pre-Conditioned Air units for aircrafts parked on the ground.

The ITW GSE has 2 factories and 2 sales offices:

ITW GSE Americas, Palmetto Florida

ITW GSE International, Odense Denmark

Sales Office Dubai

Sales Office Singapore

Organizationally ITW GSE is part of the Specialty Products Segment of Illinois Tool Works (ITW).

Essential Duties And Responsibilities

• Understands and defines customer needs and problems. Resolves and/or troubleshoots GSE utilizing technical expertise, product manuals and technical documentation. (usually at customer site)
• Instruct customers in equipment Operation and Maintenance Training utilizing developed training materials.
• Always treat the customer with respect and provide outstanding professional company representation in the service / support of ITW GSE products.
• Assist the Inside Technical Support team answering incoming technical calls and customer emails.
• Tracks trends in equipment issues for improvement opportunities, and utilize metrics to assure the team is providing superior support our customers expect, and setting goals for department improvements
• Participate in company improvement initiatives to continuously improve the Customer and Sales Support Team’s performance while providing outstanding service to customers and using CBI to improve customer satisfaction with our products.
• Utilize ITW principles and philosophies: simplification, integrity, trust, respect, and shared risk

Qualifying Requirements

• Professional Experience - Field Technical Service and/or After Sales in a manufacturing environment. Any Aerospace experience will be a bonus. Relevant education will be considered in lieu of experience.
• Functional Experience / Education - Power Electronics / High Voltage battery systems / Industrial Air conditioning systems or any HVAC experience at minimum will be a bonus. Ability to work, with minimal supervision, intuitive problem-solving skills and a strong understanding of Customer Service as well as strong communication skills.
• Computer Skills - Above average computer skills utilizing Microsoft Office products. Ability to record and document work to submit in timely manner.
• Language - Fluent in English & Spanish - any other language will be a bonus.
• Education - Associates Degree in Electrical Technology required. Bachelor’s Degree preferred. Experience or certifications can be considered in combination with Education.
• Travel - Frequent travel required, including international travel. Valid passport needed. Estimated at 85%

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.