Field Service Engineer

The Quick USA, Inc; Duluth (GA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

健康・歯科・視力保険

401Kプラン

有給休暇

旅行費用会社負担

Job summary

米国の技術企業がジョージア州ダルースにてフィールドサービスエンジニアを募集しています。担当として、自動テスト機器の設置・メンテナンスを行い、顧客への技術サポートを提供します。必要な資格には電気工学の学士号と5年以上の関連経験が含まれ、国内外への出張が求められます。健康保険、401Kプラン、旅行手当などの福利厚生も完備しています。

Qualifications

• 自動テスト機器（ATE）または関連する工学分野での5年以上の経験が必要。
• 電気的および機械的図面の読解能力。
• 国内外出張の意志があること。

Responsibilities

• 顧客サイトで自動テスト設備（ATE）の設置・維持・トラブルシューティングを行う。
• 顧客の技術的な問題を迅速かつ専門的に解決する。
• 技術文書、マニュアル、およびサービスレポートを作成する。

Skills

トラブルシューティング

顧客サービス

Microsoft Office

CAD

Education

電気工学、電子工学、または関連する技術分野の学士号

Job description

Overview

製造業界のフィールドサービスエンジニアをジョージア州ダルースで募集。職務内容は、機器の設置、メンテナンス、トラブルシューティング、顧客へのトレーニングです。

Position

Field Service Engineer

Summary

The Field Service Engineer is responsible for installing, maintaining, troubleshooting, and repairing automated test equipment (ATE) at customer sites. This role works closely with sales and engineering teams to support customers, ensure equipment performance, and contribute to business growth through high-quality technical service and support.

Essential Duties

• Install, maintain, troubleshoot, and repair automated testing equipment (ATE) at customer sites
• Diagnose and resolve technical issues reported by customers in a timely and professional manner
• Coordinate technical specifications and requirements with customers and equipment manufacturers
• Develop, analyze, and modify test programs using dedicated software
• Prepare technical documentation, manuals, and service reports
• Provide training to customers on equipment operation, maintenance, and software usage
• Support sales activities including demos, trade shows, and technical presentations
• Participate in factory acceptance tests (FAT) and evaluation of new equipment
• Provide internal technical training to sales and staff
• Travel domestically and internationally as required

Working Hours & Working Style

8:30 AM – 5:30 PM

Standard business hours, with flexibility required depending on customer needs

Overtime and weekend work may be required based on service schedules and emergency support

Frequent domestic and international travel (Tennessee, Michigan, Monterrey and Tijuana in Mexico, etc.)

Working Location

Duluth, GA

Work performed at customer sites, offices, factories, and test/demo centers

Salary/Benefit

$65,000 -75,000

• Health/Dental/Vision/Prescription insurance fully covered
• 401K plan
• Paid time off
• Travel expenses covered by the company

Holidays

• Paid national holidays
• Paid vacation and sick leave in accordance with company policy

Qualifications

• Bachelor’s degree in Electrical Engineering, Electronics, or a related technical field (or equivalent experience)
• 5+ years of experience in automated test equipment (ATE), testing systems, or related engineering fields
• Ability to read and interpret electrical and mechanical drawings and wiring diagrams
• Strong troubleshooting and customer service skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); CAD experience is a plus
• Strong communication skills in English (Japanese and/or Spanish is a plus)
• Willingness to travel domestically and internationally
• Ability to lift equipment (up to approx. 30 lbs / 13.6 kg)