Field Service Engineer

IEMCA; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness programs

Competitive compensation

Innovative environment

Collaborative culture

Job summary

Bucci Industries USA based in Charlotte, NC, seeks a Field Service Engineer in the Ohio Valley to install, repair and service manufacturing equipment at customer sites. You will operate with CRM tools, schedule maintenance and ensure peak machine performance.

The role emphasizes independent problem solving, strong communication, and teamwork, plus training operators and reporting progress to customers. A hands-on technical background in electrical and mechanical systems is essential.

Qualifications

• Strong problem-solving and organizational skills.
• Able to work independently.
• Excellent communication and teamwork.
• Proficient with Office software and CRM systems.
• Technical knowledge in electrical and mechanical fields.

Responsibilities

• Install new machines at customer facilities.
• Repair existing machines and perform preventive maintenance.
• Use CRM to report progress and keep records.
• Conduct regular inspections for wear, safety, and performance.
• Train machine operators and maintenance staff.
• Communicate with customers to ensure satisfaction.

Skills

Problem solving

Independent worker

Communication

Teamwork

Office & CRM proficiency

Customer focus

Electrical & mechanical

Job description

Bucci Industries is a worldwide group and leader in the industrial automation and robotics and new advanced composite materials sectors. We operate in the field of automation and industrial robotics under the brand names IEMCA, Giuliani, Sinteco, Vire, ZETA, held by Bucci Automations S.p.A. and in the new advanced composite materials sector with Bucci Composites S.p.A.

For Bucci Industries USA based in Charlotte (NC) we’re hiring a Field Service Engineer in Ohio Valley area.

ABOUT THE ROLE:

As a Field Service Engineer, you'll be responsible for installing new machines, repairing existing machines, and parallelly using the CRM for the process and reporting. Your responsibilities will also include installing and configuring manufacturing machinery and equipment in customer facilities, performing scheduled maintenance tasks to prevent breakdowns and ensure equipment operates at peak efficiency, diagnosing and repairing machinery breakdowns. You will be in charge of conducting regular inspections to identify wear and tear, potential issues, and safety concerns. You will play a crucial role in providing training to machine operators and maintenance personnel, in reporting progress, addressing concerns, and ensuring great customer satisfaction.

WHO WE ARE LOOKING FOR:

• To be successful you have excellent problem-solving and organizational skills
• Ability to work independently
• Excellent communication and team-work skills
• Excellent familiarity with the use of Office package, PC/device and apps in general Great attention to customers
• Technical skills (electrical and mechanical)

WHAT WE OFFER:

Competitive Compensation:

We offer a comprehensive salary package that reflects your skills, experience, and contributions to the company.

Wellness:

Wellness programs to support your overall well-being.

Innovative Environment:

Join a team that is at the forefront of industry innovation. You will work with cutting-edge technology and be part of projects that shape the future.

Collaborative Culture:

We pride ourselves on our collaborative and supportive work environment. Our diverse team works together to achieve common goals and drive success.

Join Bucci Industries Group and be part of a company that values its employees and strives for excellence. Our motto is People, Passion, Technology. Together, we can achieve great things