Field Service Engineer

Leybold USA Inc.; Charleston (SC); Remote; USD 55,000 - 75,000; Full time

Job summary

Leybold USA Inc. in Charleston, SC seeks a Field Service Technician to install, troubleshoot, maintain, and service vacuum pumps and related equipment across a designated territory. This is a remote, customer-facing role focused on aftermarket sales, technical support, and strong relationship building.

You will travel up to 50% within the southern US, provide training and technical guidance, and collaborate with account managers to grow service revenue.

Qualifications

• Associate's degree or equivalent technical experience.
• 2+ years field service experience preferred.
• Background in automotive/mechanical repair or assembly.
• Valid driver’s license required.

Responsibilities

• Install, analyze, troubleshoot and maintain Leybold vacuum systems and equipment.
• Promote and sell spare parts, service repairs and aftermarket solutions.
• Collaborate with account managers to identify and penetrate new accounts.
• Provide technical advice, training and support to customers.
• Maintain detailed records of site visits and follow-up activities.
• Assist in product qualifications and installations.
• Recommend products/services tailored to customer needs.
• Support sales channels with technical expertise.
• Train and mentor additional field service staff.
• Perform other duties as assigned.

Skills

Vacuum technology

Mechanical aptitude

Electrical aptitude

Customer relationship building

Aftermarket sales

Organizational skills

Written and verbal communication

Self-starter

Education

Associate's degree in a technical field

Tools

Microsoft Office

Job description

Your role

As a Field Service Technician at Leybold, you will install, troubleshoot, maintain, and service vacuum pumps and related equipment (mechanical and electrical) across a designated territory. This remote role is customer-facing and revenue-generating, with a strong focus on aftermarket sales, technical support, and relationship building.

Key Responsibilities

• Install, analyze, troubleshoot, and maintain Leybold vacuum systems and equipment.
• Promote and sell spare parts, service repairs, and aftermarket solutions.
• Collaborate with account managers to identify and penetrate new accounts.
• Provide technical advice, training, and support to customers.
• Maintain detailed records of site visits and follow-up activities.
• Assist in product qualifications and installations.
• Recommend products/services tailored to customer needs.
• Support sales channels with technical expertise.
• Train and mentor additional field service staff.
• Perform other duties as assigned.

Qualifications

• Associate's degree in a technical field or equivalent experience.
• Minimum 2 years of field service experience preferred.
• Background in automotive or mechanical repair/assembly.
• Valid driver's license required.

Preferred Skills

• Experience with vacuum technology (e.g., turbopumps, dry pumps, leak detectors).
• Strong mechanical and electrical aptitude.
• Ability to build customer relationships and drive aftermarket sales.
• Excellent organizational, written, and verbal communication skills.
• Self-starter with minimal supervision.
• Proficiency in Microsoft Office and basic computer environments.

In return, we offer

We believe there is always a better way. Open for change and feedback is what defines our culture. We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy. The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety. We offer a competitive compensation package

LEYBOLD USA INC. is proud to be an Equal Opportunity Employer - M/F/Disabled/Veterans.

#LI-Hybrid

#UUY

Work Environment & Physical Demands

• Exposure to mechanical parts, outdoor conditions, fumes, and airborne particles.
• Occasional work at heights or with hazardous materials.
• Frequent use of computers and standard office equipment.
• Must be able to lift/move up to 20 lbs.
• Requires use of a full-face respirator and passing a pulmonary function test.

Travel Requirements

• Up to 50% travel, including overnight stays and multi-day trips.
• Domestic travel primarily within the southern US.