Field Service Engineer

Leybold USA Inc.; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Leybold USA Inc. is seeking a Field Service Technician to install, troubleshoot, and maintain vacuum systems across a designated territory. The role emphasizes customer service, technical support, and aftermarket sales growth.

You will promote spare parts and service repairs while collaborating with account managers to expand into new accounts. Strong mechanical and electrical aptitude, plus a valid driver's license, are essential for success.

Qualifications

• Associate's degree in a technical field or equivalent experience.
• Minimum 2 years of field service experience preferred.
• Background in automotive or mechanical repair/assembly.
• Valid driver's license required.

Responsibilities

• Install, analyze, troubleshoot, and maintain Leybold vacuum systems and equipment.
• Promote and sell spare parts, service repairs, and aftermarket solutions.
• Collaborate with account managers to identify and penetrate new accounts.
• Provide technical advice, training, and support to customers.
• Maintain detailed records of site visits and follow-up activities.
• Assist in product qualifications and installations.
• Recommend products/services tailored to customer needs.
• Support sales channels with technical expertise.
• Train and mentor additional field service staff.
• Perform other duties as assigned.

Skills

Vacuum technology

Mechanical aptitude

Electrical aptitude

Customer relationship building

Aftermarket sales

Technical training

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

Your role

As a Field Service Technician at Leybold, you will install, troubleshoot, maintain, and service vacuum pumps and related equipment (mechanical and electrical) across a designated territory. This remote role is customer-facing and revenue-generating, with a strong focus on aftermarket sales, technical support, and relationship building.

Key Responsibilities

• Install, analyze, troubleshoot, and maintain Leybold vacuum systems and equipment.
• Promote and sell spare parts, service repairs, and aftermarket solutions.
• Collaborate with account managers to identify and penetrate new accounts.
• Provide technical advice, training, and support to customers.
• Maintain detailed records of site visits and follow-up activities.
• Assist in product qualifications and installations.
• Recommend products/services tailored to customer needs.
• Support sales channels with technical expertise.
• Train and mentor additional field service staff.
• Perform other duties as assigned.

Qualifications

• Associate's degree in a technical field or equivalent experience.
• Minimum 2 years of field service experience preferred.
• Background in automotive or mechanical repair/assembly.
• Valid driver's license required.

Preferred Skills

• Experience with vacuum technology (e.g., turbopumps, dry pumps, leak detectors).
• Strong mechanical and electrical aptitude.
• Ability to build customer relationships and drive aftermarket sales.
• Excellent organizational, written, and verbal communication skills.
• Self-starter with minimal supervision.
• Proficiency in Microsoft Office and basic computer environments.

In return, we offer

We believe there is always a better way. Open for change and feedback is what defines our culture. We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy. The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety. We offer a competitive compensation package

LEYBOLD USA INC. is proud to be an Equal Opportunity Employer - M/F/Disabled/Veterans.

#LI-Hybrid

#UUY

Work Environment & Physical Demands

• Exposure to mechanical parts, outdoor conditions, fumes, and airborne particles.
• Occasional work at heights or with hazardous materials.
• Frequent use of computers and standard office equipment.
• Must be able to lift/move up to 20 lbs.
• Requires use of a full-face respirator and passing a pulmonary function test.

Travel Requirements

• Up to 50% travel, including overnight stays and multi-day trips.
• Domestic travel primarily within the southern US.