Network Field Engineer

AMSYS Innovative Solutions LLC; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

AMSYS Innovative Solutions LLC is seeking an IT Services Field Engineer to provide onsite and remote support for desktops, laptops, mobiles, printers, and network gear in Houston, TX. You will provision and deploy devices, document configurations, and follow established procedures while escalating complex issues to senior engineers.

You will work with Service Desk, Project Management, and Engineering teams to deliver client projects, maintain security/compliance, and participate in ongoing

Qualifications

• 1-3 years of IT support or Help Desk experience.
• Basic hardware, OS, and networking knowledge.
• Experience with Windows and Microsoft 365.
• Experience setting up desktops, laptops, monitors, printers, and mobile devices.
• Strong customer service and communication skills.
• Valid driver's license and ability to travel to customer sites.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Assist Help Desk with incident resolution and service requests.
• Provision, configure, deploy, and document user devices.
• Install, label, and organize equipment in network racks following procedures.
• Perform basic switch deployments using approved templates.
• Assist with network equipment installations, cable management, and connectivity verification.
• Document completed work, asset information, and configuration details in ticketing systems.
• Escalate complex networking, server, security, or infrastructure issues to senior engineers.
• Follow security, compliance, and change management procedures.
• Collaborate with Service Desk, Project Management, and Engineering teams on client projects.

Skills

Customer service

Communication

Multitasking

Attention to detail

Travel readiness

Education

Associate degree in IT / Networking

Tools

ConnectWise

ServiceNow

Jira

Job description

Job Description

Position Summary

The IT Services Field Engineer provides onsite and remote technical support to clients and internal teams. This role is responsible for device provisioning, workstation deployments, basic network installations, structured rack-and-stack activities, and support of Help Desk operations. The ideal candidate is customer-focused, eager to learn, and capable of following documented procedures while escalating complex issues to senior engineers.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Assist the Help Desk team with incident resolution, troubleshooting, and service request fulfillment.
• Provision, configure, deploy, and document user devices according to company standards.
• Install, label, and organize equipment in network racks following documented rack-and-stack procedures.
• Perform basic switch deployments and standardized switch configurations using approved templates and procedures.
• Assist with network equipment installations, cable management, patching, and connectivity verification.
• Execute hardware refreshes, workstation replacements, and office technology moves, adds, and changes.
• Document completed work, asset information, and configuration details accurately within ticketing systems.
• Escalate complex networking, server, security, or infrastructure issues to senior engineering staff.
• Follow established security, compliance, and change management procedures.
• Work collaboratively with Service Desk, Project Management, and Engineering teams to deliver client projects.
• Provide professional customer service during onsite and remote interactions.
• Participate in training and professional development to expand technical knowledge and certifications.

Desired QualificationsRequired

• 1-3 years of experience in IT support, technical support, field services, or Help Desk environments.
• Basic understanding of computer hardware, operating systems, and networking concepts.
• Familiarity with Windows operating systems and Microsoft 365 applications.
• Experience setting up desktops, laptops, monitors, printers, and mobile devices.
• Ability to follow documented procedures and technical work instructions.
• Strong customer service and communication skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Valid driver's license and ability to travel to customer sites as required.
• Ability to lift and install equipment weighing up to 50 pounds.

Preferred

• Associate degree in Information Technology, Computer Networking, or related field.
• CompTIA A+, Network+, or equivalent technical certification.
• Exposure to basic networking concepts such as:
  • IP addressing
  • Switching
  • Wireless networking
  • VLANs
  • DNS and DHCP
• Experience with ticketing systems such as ConnectWise, ServiceNow, Jira, or similar platforms.
• Familiarity with structured cabling, patch panels, and data center best practices.
• Experience imaging devices and deploying standard workstation configurations.

Company Description

Our Client is a fast-growing, franchise-based emergency plumbing, drain cleaning, and water damage restoration company operating 24 hours a day, 365 days a year. With locations across the United States, Our Client is redefining the plumbing industry through honest, upfront pricing, rapid response times, and an unwavering commitment to customer satisfaction. Our Client is not just a plumbing company, it is a team of dedicated professionals who show up when it matters most.