Office & Field Technician

Jobs for Humanity; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Jobs for Humanity seeks an IT Technician to install, configure, and support business networks at customer locations, delivering on-site and remote assistance. The role emphasizes Windows Server and desktop administration, Active Directory, DNS/DHCP, and enterprise networking equipment from Fortinet, SonicWall, Cisco, and more.

You will troubleshoot, document work, and ensure reliable connectivity for diverse business environments, with a focus on customer satisfaction and independent work at

Qualifications

• Experience administering Windows Server and Windows desktop operating systems.
• Working knowledge of Active Directory, Group Policy, Microsoft 365, DNS, DHCP, and file/print services.
• Experience with business networking equipment such as Fortinet, SonicWall, Ubiquiti, Cisco, Peplink, or similar platforms.
• Strong understanding of TCP/IP networking, routing, switching, VPNs, and wireless technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently at customer sites with minimal supervision.
• Valid driver's license and reliable transportation required.

Responsibilities

• Install, configure, and support business networks at customer locations.
• Install and troubleshoot firewalls, routers, switches, wireless networks, and structured cabling.
• Deploy, configure, and support Windows desktops and Windows Server environments.
• Troubleshoot Windows operating systems, Active Directory, Group Policy, file sharing, printing, and user account issues.
• Configure and maintain network services including TCP/IP, VLANs, VPNs, DHCP, and DNS.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Document network configurations, system changes, and completed work.
• Provide professional on-site and remote technical support to customers.

Skills

Windows Server

Windows desktop

Active Directory

Group Policy

DNS

DHCP

TCP/IP

VPNs

Wireless technologies

Troubleshooting

Customer service

Tools

Fortinet

SonicWall

Ubiquiti

Cisco

Peplink

Job description

• Install, configure, and support business networks at customer locations.
• Install and troubleshoot firewalls, routers, switches, wireless networks, and structured cabling.
• Deploy, configure, and support Windows desktops and Windows Server environments.
• Troubleshoot Windows operating systems, Active Directory, Group Policy, file sharing, printing, and user account issues.
• Configure and maintain network services including TCP/IP, VLANs, VPNs, DHCP, and DNS.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Document network configurations, system changes, and completed work.
• Provide professional on-site and remote technical support to customers.

Qualifications

• Experience administering Windows Server and Windows desktop operating systems.
• Working knowledge of Active Directory, Group Policy, Microsoft 365, DNS, DHCP, and file/print services.
• Experience with business networking equipment such as Fortinet, SonicWall, Ubiquiti, Cisco, Peplink, or similar platforms.
• Strong understanding of TCP/IP networking, routing, switching, VPNs, and wireless technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently at customer sites with minimal supervision.
• Valid driver's license and reliable transportation required.

This position is ideal for someone who enjoys both networking and Windows systems administration while working in a variety of business environments.

All your information will be kept confidential according to EEO guidelines.