Professional Service Engineer / System Engineer

Phantom Staffing; Burlington (VT); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology staffing company is seeking a Professional Service Engineer in Burlington, Vermont. This role involves providing client satisfaction through technical excellence and end user project support. Key responsibilities include network diagnostics, leading technology projects, and developing subject matter expertise. Ideal candidates should have a high school diploma, experience in network administration, and strong communication skills. The position offers opportunities to work with a variety of technology tools and methodologies.

Qualifications

• 3-5 years of experience in network administration, particularly with Cisco and FortiNet devices.
• 2-4 years of desktop administration with Windows 10 and 11.
• 3-5 years operating systems experience, including Windows Server 2016, 2019, 2022.

Responsibilities

• Deliver professional services focused on client satisfaction and technical excellence.
• Perform end user project support, including desktop and mobile communications.
• Develop expertise in focused areas as needed.
• Document work and submit accurate timecards daily.

Skills

Firewall appliances support

Network analysis and diagnostics

Microsoft Office applications

Remote support communication

Detail-oriented self-starter

Team player

Verbal and written communication

Education

High School Diploma

Bachelor's degree preferred

Tools

Cisco Firewall

FortiNet Firewalls

Windows 10 and 11

VMware/vSphere

Exchange 2016/2019

Job description

About the job Professional Service Engineer / System Engineer

Deliver professional services with a focus on:

• Client satisfaction and Quality
• Technical excellence
• Perform end user project support primarily relating to desktop and mobile communications, network, server, security and storage
• Perform medium-to-high level network diagnostics and repairs as directed
• Develop Subject Matter Expertise in focused area(s) as needs dictate
• Professionally document all work performed and submit accurate timecards daily
• Assist other team members in maintaining accurate and up to date documentation of the clients network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
• Assigned as lead to run technology projects
• Implement client projects for cloud, security, network optimization, and overall performance of our customers infrastructure
• Work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
• Work with other team members to identify new revenue opportunities, primarily via projects

Key Performance Metrics

• 75% billed utilization
• Project quality (time/budget/quality)

Internal/External Contacts

Daily interaction with team members and a variety of clients. The PSE works closely with Field Engineers, Project Managers, Project Coordinators, subject matter experts, and manager/directors to ensure client satisfaction expectations are met.

Competencies (Knowledge, Skills and Abilities)

• Intermediate understanding / support experience with firewall appliances and services (Cisco ASA and/or FortiGate NexGen models highly preferred)
• Intermediate understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2/3 Switching.
• Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems and elevate issues when necessary.
• Advanced knowledge of Microsoft Office applications.
• Advanced understanding of and experience with Backup processes, software and hardware
• Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
• Must be a detail-oriented self-starter function autonomously, with minimal supervision
• Strong team player
• Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
• Demonstrated dedication to consistent quality

Experience, Educational Requirements and Certifications

• High School Diploma or equivalent required, bachelors degree preferred
• 3-5 years of experience in network administration
  
  • Cisco Firewall and switches
  • FortiNet Firewalls and switches
• 2-4 years of desktop administration
  
  • Windows 10 and 11
• 3-5 years of operating systems experience (Windows, VMWare/vSphere)
  
  • Server 2016, 2019, 2022
  • Microsoft Hyper-v
  • vSphere 7,8
• 3-5 years of Exchange (Exchange 2016/2019, Exchange Online)

At least one of the following industry certifications is preferred: