Field Service Engineer

Teceze; Boise (ID); On-site; USD 52,000 - 76,000; Full time

Job summary

Teceze is seeking a Field Support Engineer – Level 2 to provide onsite IT support in Boise, Idaho. You will troubleshoot hardware and network issues, handle escalated incidents, and coordinate with infrastructure teams to keep operations running smoothly.

The role requires 2–5 years in field or IT support, strong Windows and networking knowledge, and experience with ticketing tools like ServiceNow or Jira. Onsite work in Boise is expected.

Qualifications

• 2–5 years of field support or IT troubleshooting experience.
• Proficient with Windows OS & desktop hardware.
• Experience with ServiceNow or Jira for ticketing.
• Strong TCP/IP, DNS/DHCP, Wi‑Fi and VPN knowledge.
• Onsite work in Boise, Idaho on a 9x5 schedule.

Responsibilities

• Provide L2 support for desktops, laptops, printers, and network connectivity.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi‑Fi, and VPN issues.
• Install, configure, and maintain IT hardware, OS, and peripherals.
• Diagnose hardware failures and coordinate repairs or replacements.
• Manage service tickets, escalate incidents, and ensure SLA compliance.
• Support software installations, patches, updates, and system maintenance.
• Document troubleshooting steps and maintain IT asset inventory.

Skills

Windows OS

Desktop troubleshooting

TCP/IP networking

DNS and DHCP

VPN connectivity

ServiceNow

Jira

Active Directory

Microsoft 365

Endpoint support

Onsite availability

Tools

ServiceNow

Jira

Job description

Job Title: Field Support Engineer – Level 2 (L2)

Location: Boise, Idaho, USA / Onsite

Duration; Fulltime

Job Description

We are seeking a Field Support Engineer – Level 2 to provide onsite technical support, troubleshoot hardware and network issues, and maintain reliable IT operations. The candidate will handle escalated incidents, perform equipment installations, and collaborate with IT infrastructure teams to ensure smooth business operations.

Key Responsibilities

• Provide L2 support for desktops, laptops, printers, and network connectivity.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN issues.
• Install, configure, and maintain IT hardware, operating systems, and peripherals.
• Diagnose hardware failures and coordinate repairs or replacements.
• Manage service tickets, incident escalation, and SLA compliance.
• Support software installations, patches, updates, and system maintenance.
• Document troubleshooting steps and maintain IT asset inventory.

Required Skills

• 2–5 years of experience in field support or IT technical support.
• Strong knowledge of Windows OS, desktop troubleshooting, and hardware support.
• Understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, and VPN.
• Experience with ticketing tools such as ServiceNow or Jira.
• Knowledge of Active Directory, Microsoft 365, and endpoint support.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work onsite in Boise, Idaho, on a 9x5 schedule.