Field Service Engineer

ITResource Hunter; Boise (ID); On-site; USD 75,000 - 115,000; Full time

Job summary

ITResource Hunter is seeking a hands-on Field Service Engineer to support advanced semiconductor metrology systems at a customer site in Boise. You will be the technical face of ITResource Hunter, maintaining system performance and resolving complex equipment issues while supporting installations and upgrades and building trusted relationships with customer engineering and operations teams.

The right candidate combines strong electrical and mechanical troubleshooting with disciplined service

Qualifications

• Hands-on troubleshooting of complex electromechanical equipment.
• Experience with high-vacuum systems is strongly preferred.
• Familiarity with SECS/GEM and HSMS communication protocols.
• Willingness to work on-site in a cleanroom environment.

Responsibilities

• Support Client systems and end users in accordance with service agreements.
• Diagnose and resolve electrical, mechanical, software, and integration issues.
• Perform preventive/corrective maintenance and installations.
• Maintain service records and report status to stakeholders.
• Train customer users on safe operation and proper equipment use.
• Assist where needed with spare parts inventory and backups.
• Ensure compliance with site safety, confidentiality, and ergonomics.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Cleanroom work

First-level software support

SECS/GEM HSMS protocols

Customer stakeholder communication

Education

Bachelor's degree in Electrical or Mechanical Engineering

Tools

Vacuum systems experience

Equipment integration

Job description

Job Title:

Field Service Engineer

Location:

Boise, ID (Onsite)

Duration:

Full Time

Position Summary:

Client is seeking a hands-on Field Service Engineer to support advanced semiconductor metrology systems at a customer site in Boise. This role is the technical face of Client in the field: maintaining system performance, resolving complex equipment issues, supporting installations and upgrades, and building trusted relationships with customer engineering and operations teams.

The right person is a self-starter who combines strong electrical and mechanical troubleshooting skills with disciplined service documentation, clear communication, and the judgment to own issues through resolution.

Key Responsibilities:

• Support Client systems and end users in accordance with warranty and service support agreements.
• Diagnose and resolve electrical, mechanical, high-vacuum, software, and system-integration issues using structured troubleshooting methods.
• Perform preventive and corrective maintenance and support new equipment installations, add-ons, upgrades, and system qualification activities.
• Serve as the on-site liaison among the customer, Client Technical Support, Applications, Sales, and R&D teams; communicate status, risk, and next actions clearly.
• Maintain accurate service records and provide regular activity, performance, and issue reports to customer stakeholders and Client management.
• Train and retrain customer users to promote safe operation, proper equipment use, and a strong working level of system knowledge.
• Manage assigned spare-parts inventory, recommend appropriate stock levels, repair components when applicable, and ensure backup systems are stored and available when needed.
• Support customer evaluations and provide technically grounded information that helps Client's commercial and applications teams.
• Follow all customer-site requirements for safety, cleanroom conduct, security, confidentiality, ergonomics, and professional behavior.
• Provide support during the schedule defined by the service agreement and respond outside normal business hours, including weekends, when customer needs require it.

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline; equivalent relevant experience will be considered.
• At least 3 years of experience supporting complex electromechanical equipment, preferably within semiconductor manufacturing, capital equipment, or precision metrology.
• Strong electrical and mechanical aptitude with demonstrated independent troubleshooting ability; high-vacuum experience is strongly preferred.
• Ability to provide first-level software troubleshooting and technical support.
• Working knowledge of semiconductor equipment integration and communication protocols such as SECS/GEM and HSMS.
• Understanding of semiconductor-fab practices, safety standards, ergonomics, and yield requirements.
• Ability to perform hands‑on work in a cleanroom, including bending, crawling, and working in and around semiconductor equipment systems.
• Ability to meet customer-site access, training, and safety requirements.

Preferred Qualifications:

• Field service experience with multi-disciplinary semiconductor metrology, inspection, or process‑control equipment.
• Experience with optical systems, motion control, pneumatics, vacuum subsystems, robotics, or equipment automation.
• Experience supporting equipment in a high-volume manufacturing environment and partnering directly with fab engineering teams.