Field Service Engineer

Guided Search Partners; Baltimore (MD); On-site; USD 75,000 - 110,000; Full time

Job summary

Guided Search Partners is seeking a Field Service Engineer to support installation, maintenance, troubleshooting, repair, commissioning, and training for laboratory instruments across the Baltimore region. You will service instruments in the field and in our Baltimore laboratory, with travel across the U.S.

and Canada as needed. Preferred candidates have hands-on lab instrument experience and a chemistry-related degree, with strong troubleshooting, communication, and documentation skills.

Qualifications

• Hands-on laboratory instrumentation experience required.
• Experience with laboratory instruments or electro-mechanical equipment is preferred.

Responsibilities

• Provide technical service and customer support for scientific instruments in the field and in the Baltimore laboratory.

Skills

Troubleshooting

Customer service

Analytical thinking

Communication

Documentation

Microsoft Office

Salesforce

Laboratory instrumentation

Lab experience

Travel 40-60%

GC/MS knowledge

Chemistry background

French language

Education

Bachelor’s degree in Chemistry/Biochemistry/Food Science or related field

Tools

GC/MS

Job description

Guided Search Partners (GSP)

Guided Search Partners is an Executive Search firm built on Trust, Transparency, Specialization, and Long-term Relationships.

We connect high-performing professionals with organizations that value people, performance, and growth, helping leaders find roles where they can make an impact and build meaningful careers.

About the Opportunity

We’re supporting a search for a Field Service Engineer with a scientific instrumentation company in the Baltimore / DC region. This role will support installation, preventative maintenance, troubleshooting, repair, commissioning, training, and after-sales support for R&D and quality control instruments used across food & beverage, pharmaceutical, fragrance, personal care, and related markets.

What You’ll Do

You’ll provide technical service and customer support for scientific instruments in both the field and the Baltimore laboratory.

Key areas of focus include:

• Perform onsite service and technical support at customer locations
• Complete annual preventative maintenance
• Troubleshoot and repair instruments
• Support instrument installations and commissioning
• Train customers on equipment use and applications
• Perform in-house depot repair of instruments
• Provide technical support by phone, video, and online
• Support customers across the U.S. and Canada
• Provide hands‑on laboratory support for new applications and technical issues
• Document customer and service interactions
• Prepare site reports and support quality management systems
• Work with Sales, Service, and other internal functions
• Support after-sales technical needs
• Work independently when required while collaborating with the broader team

Who You Are

You are a hands‑on technical professional with experience working with laboratory or electro‑mechanical instrumentation.

You enjoy troubleshooting, working directly with customers, and solving technical problems. Prior field service experience is not required for someone with strong laboratory experience and the right technical background.

Preferred Experience & Attributes

• Experience repairing or supporting laboratory instruments or electro‑mechanical equipment
• Laboratory equipment experience
• Strong troubleshooting and problem‑solving skills
• Strong customer service focus
• Ability to travel approximately 40%–60%
• Chemistry background preferred
• Food Science background relevant
• Knowledge of Gas Chromatography or GC/MS applications preferred
• Strong analytical thinking skills
• Strong communication skills
• Training and coaching ability
• Strong organization and documentation skills
• Microsoft Office experience
• Salesforce experience relevant
• French language skills are a plus
• Bachelor’s degree in Chemistry, Biochemistry, Food Science, or related field
• At least 12 months of laboratory experience
• Commercial customer service experience is a plus, but not required

Why This Role Matters

This position supports customers throughout the full instrument lifecycle, from installation and training through preventative maintenance, troubleshooting, repair, and ongoing technical support. The role offers a combination of laboratory work, field service, customer interaction, and technical problem solving, with extensive training provided.