In-House Service & Support Engineer

Guided Search Partners; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

A recruiting agency is seeking a technician to support and service analytical instruments in a stable Minnesota organization. This on-site role offers a predictable schedule without extensive travel, focusing on accuracy and collaboration within a small service team. Candidates should have a background in electronics or physics, a strong attention to detail, and the ability to manage multiple tasks. This position is ideal for individuals eager to build a long-term technical career while ensuring product quality and customer satisfaction.

Qualifications

• Ability to pass an electronics proficiency test.
• Comfortable working with technical documentation.
• Organized and dependable in managing service tasks.
• Strong attention to detail and comfort working with technical documentation and procedures.
• Organized, dependable, and capable of managing multiple service tasks.
• Interest in building long-term technical expertise within a stable organization.

Responsibilities

• Support and service analytical instruments in-house.
• Troubleshoot, repair, and maintain customer instruments.
• Perform quality control checks on new instruments.
• Complete work orders accurately.
• Order replacement parts and manage inventory.
• Collaborate closely with teammates and the Service Manager to prioritize workflow and resolve technical challenges.
• Occasionally travel locally to support customer needs when required.

Skills

Attention to detail

Problem-solving

Technical curiosity

Documentation skills

Team collaboration

Education

Background in electronics or physics

Relevant technical coursework

Job description

Guided Search Partners (GSP)

Guided Search Partners is an Executive Search firm built on trust, transparency, specialization, and long‑term relationships. We connect high‑performing professionals with organizations that value people, performance, and growth—helping leaders find roles where they can make an impact and build meaningful careers.

About the Opportunity

We’re partnering with a well‑established organization that designs and manufactures analytical instruments used throughout the food, agriculture, and laboratory markets. With decades of stability, consistent demand for its products, and a strong track record of employee retention, this company offers a work environment defined by expertise, teamwork, and long‑term careers.

This position is open as a replacement, joining a small, experienced in‑house service team that supports instrument performance and quality before products reach customers. The role is based on‑site and follows a predictable Monday–Friday schedule, making it a strong fit for someone who values technical work without extensive travel or irregular hours.

The environment suits individuals who enjoy hands‑on problem solving, precision work, and learning from tenured professionals. Many team members have built long careers here, supported by a culture that promotes from within and invests in technical development.

What You’ll Do

• Support and service analytical instruments in an in‑house environment, focusing on accuracy, reliability, and performance.
• Troubleshoot, repair, and maintain customer instruments sent in for service—primarily smaller systems.
• Perform quality control checks on new instruments prior to shipment to ensure they meet specifications.
• Complete work orders accurately, document repairs, and track service activity.
• Order replacement parts and support inventory management for service operations.
• Collaborate closely with teammates and the Service Manager to prioritize workflow and resolve technical challenges.
• Occasionally travel locally to support customer needs when required.

Who You Are

You’re technically curious and enjoy understanding how things work at a fundamental level. You take pride in precision, follow‑through, and doing the job right the first time. Whether you’re early in your career or transitioning from a technical background, you’re motivated to learn, ask questions, and build expertise over time.

You’re comfortable working with electronics, enjoy structured problem‑solving, and value being part of a close‑knit team where experience is shared and respected. Stability matters to you, but so does growth.

Preferred Experience & Attributes

• Background in electronics or physics through education, military training, or hands‑on experience.
• Open to recent college graduates with relevant technical coursework.
• Ability to pass an electronics proficiency test.
• Strong attention to detail and comfort working with technical documentation and procedures.
• Organized, dependable, and capable of managing multiple service tasks.
• Interest in building long‑term technical expertise within a stable organization.

Why This Role Matters

This role directly supports product quality, customer satisfaction, and the company’s reputation for reliable, high‑performing instruments. Your work ensures that systems leaving the facility—and those returned for service—meet the standards customers rely on every day.

You’ll be part of a team known for tenure, technical depth, and collaboration, contributing to a business that continues to perform well in a stable, in‑demand industry. For someone looking to build a lasting career in technical service, this is a strong foundation.

Reporting Structure

• Reports to the Service Manager.
• Works as part of a three‑person in‑house service team.
• Collaborates closely with senior service engineers and technical peers.