Field Service Engineer

Agfa; Atlanta (GA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join their dynamic team. This role involves managing customer accounts through hardware and software maintenance of innovative printing solutions. You will be responsible for the installation and repair of products, ensuring customer satisfaction, and promoting all company offerings. With a focus on sustainability and cutting-edge technology, this position offers the opportunity to work in a supportive environment that values collaboration and innovation. If you are self-motivated and possess strong communication skills, this role could be the perfect fit for you.

Benefits

Career Development

Competitive Salary

Friendly Work Environment

Supportive Management Structure

Qualifications

• Minimum 2-3 years experience in a high-tech field or inkjet environment.
• Strong communication skills and problem analysis abilities required.

Responsibilities

• Responsible for installation and repair of Agfa products at customer sites.
• Document service calls and maintain communication with the Regional Manager.

Skills

Communication Skills

Problem Analysis

Self-Motivation

Customer Service

Remote Diagnostics

Education

Associate Degree in Electronics Technology

Tools

Diagnostic Equipment

Job description

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. Agfa emphasizes sustainability with eco-friendly ink formulations and efficient, cost-effective solutions. With a strong focus on research and development, Agfa Inkjet Solutions continues to lead in advancing printing technology, providing businesses globally with cutting-edge, environmentally conscious printing systems.

We are looking for a Field Service Engineer to join our growing team. You will be responsible for managing customer accounts by providing hardware/software maintenance of stand-alone Agfa products and/or associated peripheral equipment. Major responsibilities include implementing timely, effective installation and repair services as well as ensuring customer satisfaction and promoting all company offerings.

Location:

• Remote: Georgia

What You'll Do:

• Responsible for the installation and repair of assigned Agfa products, including safety verification of electrical and environmental factors at customer sites, testing of products to ensure functional operation, verification of operating performance with customers, and review of basic operational functions with customers to meet our training obligation at installation.
• Perform preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts.
• Maintain regular communications with the Regional Manager to provide prompt escalation of difficulties and ensure customer satisfaction.
• Document service calls, expenses, and time reports daily and submit to the zone office weekly according to established procedures; documentation must be legible and neat.
• Responsible for parts ordering and returning repairable spare parts components.
• Ensure the service-ready condition of service aids, tools, and diagnostic equipment.
• Maintain close contact with the scheduler to meet all response time and uptime commitments.
• Promote all Agfa offerings (i.e., System Maintenance Agreements, Professional Services, Products).
• Understand and adhere to all safety policies on the job and while driving the company vehicle.
• Quickly ascertain customer demeanor and personality and interact effectively.
• Engage with other Agfa employees and work effectively with different skill sets, emotions, and motives.
• Demonstrate company loyalty and make decisions that are fiscally responsible and prudent.
• Be resourceful and creative, working without supervision while staying motivated.
• Serve as the onsite conduit to Agfa management and Sales for customer issues: sales needs, political environment, staff changes, etc.
• Product expertise may be limited to similar product lines and customer environments: processors, inkjet, commercial, newspaper.

Who You Are (Qualifications):

• Minimum of an associate degree in electronics technology or equivalent.
• Minimum 2-3 years’ experience in a high-tech field, printing, publishing, and/or inkjet environment.
• Strong communication skills, both written and verbal.
• Problem analysis and judgment.
• Self-awareness and self-motivating.
• Knowledge of the Graphics, Inkjet, Printing/Publishing Market is an asset.
• Strong customer service and support principles.
• Experience and understanding of remote diagnostics.

(Agfa) Our Values:

Own It: I do what I say, full accountability for results, finding solutions and practicing ethical and safe behaviors.

Play as One: Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decisions for team benefits.

Move Forward: Embrace change, explore opportunities to innovate, provide feedback and improve performance, and take proactive steps to resolve issues and ensure continuous progress.

Drive Value: Make bold choices to maximize value creation, deliver exceptional value to customers, add value to all stakeholders, and use data to generate crucial insights and outcomes.

What we offer now and in the future:

• Dynamic global organization with a history of innovation and a strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefits package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:

At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can achieve amazing things, and that our differences are what make our company, products, and services great.