Field Service Engineer

Janitza North America; Ashburn (VA); A distancia; USD 75.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus (10%)

Remote work with travel up to 75%

Descripción de la vacante

Janitza North America is seeking a Field Service Engineer in Ashburn, VA, with remote work up to 75% travel. You will lead configuration, installation, and commissioning of our hardware and software portfolio at customer sites, ensuring seamless deployment and performance against specifications.

The role combines hands-on implementation with technical expertise, working closely with customers and internal teams to ensure reliable, high-quality project execution.

Formación

• Bachelor's degree in electrical engineering, CS, or related field; or 3+ years field support experience.
• Ability to configure, test, and validate integrated hardware/software solutions.
• Experience with Modbus, TCP/IP, OPC UA, MQTT protocols.
• Willingness to travel up to 75% to customer sites.

Responsabilidades

• Execute on-site installation, configuration, and commissioning of hardware and software solutions.
• Conduct functional and acceptance testing to validate system performance against requirements.
• Diagnose and resolve technical issues during commissioning.
• Provide technical guidance and training to customer personnel.
• Communicate project status and resolutions to customers and internal teams.
• Prepare commissioning reports and maintain field records.

Conocimientos

Strong technical aptitude

Independent in customer-facing env.

Excellent written and verbal comms

Willingness to travel

Educación

Bachelor's degree in electrical engineering or related field

3+ years field support/installation/commissioning

Descripción del empleo

LOCATION: Ashburn, VA (Remote with up to 75% travel)

COMPENSATION: $75,000-$115,000 base salary, plus overtime eligibility and a 10% annual bonus (prorated based on start date).

Full-Time | Non-Exempt

Who We Are

Janitza LP is the North American arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data center and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint.

Who You Are

The Field Service Engineer will lead the configuration, installation, and commissioning of our hardware and software product portfolio at customer sites. This role is responsible for ensuring seamless deployment, verifying performance against specifications, and serving as the primary technical resource in the field. The Field Service Engineer will combine hands-on implementation with technical expertise, working closely with customers and internal teams to ensure reliable, high-quality project execution.

What You'll Do

• Execute on-site installation, configuration, and commissioning of hardware and software solutions.
• Conduct functional and acceptance testing to validate system performance against requirements.
• Diagnose and resolve technical issues encountered during commissioning, escalating when necessary.
• Ensure all work complies with company standards, safety policies, and industry best practices.
• Act as the primary on-site technical contact for customers throughout deployment.
• Provide technical guidance and training to customer personnel on system operation and maintenance.
• Clearly communicate project status, technical issues, and resolutions to both customers and internal teams.

Documentation & Reporting

• Prepare detailed commissioning reports including system configurations, test results, and site observations.
• Maintain accurate and up-to-date records of all field activities.
• Provide structured feedback to engineering and product teams to support product improvements.
• Partner with project management, engineering, and quality teams to ensure successful delivery of projects.
• Contribute to refining commissioning procedures, tools, and documentation.
• Support knowledge sharing across the technical support and engineering teams.

What You'll Bring

Qualifications include:

• Bachelor's degree in electrical engineering, Computer Science, or a related technical field (or equivalent experience: 3+ years of experience in field support, installation, or commissioning of hardware/software systems).
• Strong technical aptitude with the ability to configure, test, and validate integrated solutions.
• Proficiency with industrial communication protocols such as Modbus, TCP/IP, OPC UA, MQTT.
• Demonstrated ability to learn new technologies quickly and apply knowledge effectively.
• Strong problem-solving skills with the ability to work independently in customer-facing environments.
• Excellent written and verbal communication skills, including the ability to present technical information clearly.
• Willingness to travel frequently (up to 75%) to customer sites.