Field Service Engineer

ASHFORD CONNEX, LLC; Addison (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

BCBS

401K match

All travel expenses covered

Year-end bonus

Predictable schedule with weekends at 

Job summary

ASHFORD CONNEX, LLC in Addison, IL is seeking a technically skilled Field Service Engineer to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment at customer sites. You will also work at the facility writing SOPs, digitizing records, updating manuals, and shaping a growing service department, while building strong customer relationships.

This role requires travel roughly 70% domestically with some international trips, a BS/AAS or technical cert,

Qualifications

• BS, AAS, or technical certifications in electronics, engineering, or related field preferred; equivalent experience considered.
• Polished, professional communication skills in customer-facing situations.
• Willing to travel 3–4 days per week (70% domestically, some international trips).

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair equipment.
• Diagnose issues across electrical, hydraulic, and mechanical systems and guide repairs.
• Provide hands-on training to customer personnel on operation, maintenance and safety.
• Build strong customer relationships and identify upsell opportunities.
• Relay feedback to internal teams and assist with in-house testing during non-travel periods.

Skills

Troubleshooting

Customer-facing communication

Time management

Problem solving

Education

BS / AAS in electronics or engineering

Tools

Diagnostic meters

Schematics interpretation

Job description

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom‑built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in‑house assembly and equipment testing during non‑travel periods

Requirements

• 2+ years of hands‑on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer‑facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year‑end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter