Field Service Coordinator

ICS Holding; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

ICS Holding is seeking a Field Service Coordinator to support daily scheduling, dispatch, and administrative coordination of electrical field service and testing operations.

This role serves as the central point of communication among customers, field technicians, supervisors, and project managers to ensure service requests are documented, resources are assigned, and work is completed efficiently, safely, and on schedule.

Qualifications

• High school diploma or equivalent required.
• Associate degree or relevant technical training preferred.
• Two or more years of scheduling, dispatch, service coordination, or administrative operations experience preferred.
• Experience in electrical services, industrial maintenance, construction, or technical field operations preferred.
• Proficiency with Microsoft Office and experience with scheduling, work order, or service management systems.

Responsibilities

• Coordinate technician assignments, service appointments, and daily field schedules based on customer priorities and technician availability.
• Receive and document service requests; create, update, prioritize, and track work orders from initial request through completion.
• Confirm appointments, communicate schedule changes and service status to customers.
• Coordinate with field technicians and supervisors to share job details, site access requirements, safety information, and equipment needs.
• Plan resources including personnel, travel, vehicles, testing equipment, materials, and subcontractor support as directed.
• Collect field tickets, reports, timesheets, and customer approvals to support invoicing and recordkeeping.
• Monitor open work orders and progress; escalate delays or urgent service needs.
• Communicate safety requirements and ensure necessary documentation is available before dispatch.
• Collaborate with operations, project management, warehouse, accounting, and customers to resolve scheduling issues.
• Identify opportunities to improve dispatch efficiency, scheduling accuracy, and recordkeeping.

Skills

Customer service

Organizational skills

Communication

Problem-solving

Education

High school diploma or equivalent

Associate degree or technical training preferred

Tools

Microsoft Office

Scheduling software

Work order systems

Job description

The Field Service Coordinator supports the daily scheduling,dispatch, and administrative coordination of electrical field service andtesting operations. This position serves as a central point of communicationamong customers, field technicians, supervisors, and project managers to ensureservice requests are documented, resources are assigned, and work is completedefficiently, safely, and on schedule.

Essential Duties and Responsibilities

• ServiceScheduling and Dispatch:Coordinate technician assignments, service appointments, and daily fieldschedules based on customer priorities, technician availability,qualifications, and job requirements.
• WorkOrder Management:Receive and document service requests; create, update, prioritize, and trackwork orders from initial request through completion and closeout.
• CustomerCommunication:Confirm appointments, communicate schedule changes and service status, andrespond professionally to customer inquiries and requests.
• FieldTeam Coordination:Communicate job details, site access requirements, safety information,equipment needs, and schedule updates to technicians and supervisors.
• ResourcePlanning:Coordinate personnel, travel, vehicles, testing equipment, materials, andsubcontractor support as directed to meet service commitments.
• Documentationand Reporting:Collect service tickets, field reports, timesheets, test documentation, andcustomer approvals; maintain accurate records and support timely invoicing.
• OperationalFollow-Up:Monitor open work orders, technician progress, and outstanding deliverables;escalate delays, conflicts, or urgent service needs to management.
• Safetyand Compliance Support:Communicate site-specific safety requirements and confirm requireddocumentation and credentials are available before dispatch; follow companyprocedures and applicable safety standards.
• Cross-FunctionalCollaboration:Coordinate with operations, project management, warehouse, accounting, andcustomers to resolve scheduling and service-related issues.
• ProcessImprovement:Identify opportunities to improve dispatch efficiency, scheduling accuracy,customer responsiveness, and recordkeeping.
• Performall other duties as assigned by leadership.

Position Requirements

• Work schedules may vary based on customerrequirements, emergency service calls, and operational needs.
• May be required to work extended hours orweekends as business needs require.
• Regular and reliable attendance is an essentialfunction of the position.

Physical & CognitiveRequirements

• Ability to sit and work at a computer forextended periods.
• Ability to lift and carry office materials andequipment weighing up to 25 pounds.
• Ability to communicate effectively by telephone,email, and in person throughout the workday.
• Ability to occasionally stand, walk, bend, andreach while performing office or site-related duties.
• Ability to manage competing priorities, frequentinterruptions, and time-sensitive requests.
• Occasional visits to field locations may requirewalking on uneven surfaces and wearing required personal protective equipment.
• Visual ability, with or without correction, toreview schedules, work orders, and electronic records.
• Ability to maintain attention to detail andexercise sound judgment in a fast-paced environment.

Skills and Qualifications

• High school diploma or equivalent required;associate degree or relevant technical training preferred.
• Two or more years of scheduling, dispatch,service coordination, or administrative operations experience preferred.
• Experience in electrical services, industrialmaintenance, construction, or technical field operations preferred.
• Proficiency with Microsoft Office and experiencewith scheduling, work order, or service management systems.
• Strong customer service, organizational,communication, and problem-solving skills.

Knowledge / Skills / Abilities

• Ability to prioritize urgent service requestsand coordinate multiple field assignments accurately.
• Working knowledge of field service workflows andawareness of company safety policies and site requirements.
• Ability to interpret work orders, servicescopes, customer instructions, and basic technical terminology.
• Ability to maintain accurate records, protectconfidential information, and work collaboratively across teams.

Commensurate withexperience, paid weekly. The Company reserves the right to adjust ranges depending on the qualifications of the selected candidate.

The Company provides equal employmentopportunities to all employees and applicants for employment without regard torace, color, religion, sex, sexual orientation, gender identification,transgendered or bisexual status, national origin, age, disability or genetics.The Company complies with all applicable federal, state and local lawsgoverning nondiscrimination in employment in every location in which TheCompany has facilities. We celebrate diversity and are committed to creating aninclusive environment for all employees.

The Company does notsponsor applicants for work visas. Applicants must be currently authorized towork in the United States for any employer. The Company and our subsidiaries donot work with any third-party recruiters or agencies without a valid signedagreement and partnership with the Corporate Talent Acquisition Team.