Field Service Dispatcher & Admin Coordinator

Actalent; Phoenix (AZ); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Actalent in Phoenix, AZ is seeking a Field Service Coordinator to support the Controls Service Team with back-office activities for Service Agreements, tickets, and projects. This role focuses on delivering strong customer service in a fast-paced, onsite environment.

You will coordinate dispatch for the field service team, perform data entry, and apply engineering and administrative skills to ensure smooth operations.

Qualifications

• Minimum of one year experience as a Dispatcher/Coordinator in the Service industry.
• Proficiency in Microsoft Office, including Word and Excel.
• Strong customer service skills.
• Ability to apply basic mathematical concepts such as fractions, percentages, ratios, and proportions.
• Skill in defining problems, gathering data, establishing facts, and drawing valid conclusions.
• Ability to make judgments and respond with timely decisions.
• Excellent planning and prioritizing skills.
• Strong verbal and written communication skills.

Responsibilities

• Assist the Controls Service Team with back-office support.
• Manage Service Agreements, Time and Material Service Tickets, and Service Projects.
• Provide excellent customer service to internal and external customers.
• Coordinate dispatch activities for the field service team.
• Perform data entry tasks efficiently.
• Apply engineering and administrative skills effectively.

Skills

Dispatcher experience

Customer service

Communication

Planning & prioritizing

Data entry

Analytical thinking

Decision making

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Actalent in Phoenix, AZ is seeking a Field Service Coordinator to support the Controls Service Team with back-office activities for Service Agreements, tickets, and projects. This role focuses on delivering strong customer service in a fast-paced, onsite environment.

You will coordinate dispatch for the field service team, perform data entry, and apply engineering and administrative skills to ensure smooth operations.