Field Service Dispatcher

Life Fitness / Hammer Strength; Rosemont (IL); Remote; USD 42,000 - 60,000; Full time

Job summary

A leading company in fitness innovation is seeking a Field Service Dispatcher to coordinate service operations for Life Fitness and Hammer Strength. The ideal candidate will excel in a remote environment, ensuring customer satisfaction and operational excellence through effective communication and problem-solving skills. This role offers a competitive salary and comprehensive benefits.

Benefits

401(k) savings plan with employer match

Medical, dental, and vision insurance

Paid time off including 12 paid holidays

Tuition assistance

Employee assistance program

Qualifications

• 2–4 years of experience in service support or dispatching roles.
• Strong technical aptitude for service logistics.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate and dispatch field service tasks for technicians.
• Respond to technician inquiries and provide assistance.
• Order and track service parts, ensuring timely delivery.

Skills

Customer Focus

Communication

Problem-Solving

Organizational Skills

Technical Aptitude

Education

Associate's degree

Bachelor's degree preferred

Job description

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Join us as we empower the world to work out, creating healthier lives together.

About The Opportunity

At Life Fitness and Hammer Strength, we don’t just build equipment—we shape the experience of fitness worldwide. As pioneers in fitness innovation, we lead with purpose, push boundaries, and empower healthier lives every day. We’re seeking a remote Field Service Dispatcher who’s passionate about delivering exceptional service and operational excellence. If you're proactive, customer-focused, and thrive in a fast-paced, remote work environment, this opportunity is built for you.

As a Field Service Dispatcher, You Will

• Coordinate and dispatch field service tasks for Life Fitness technicians across assigned U.S. and/or Canadian regions, using Zendesk and internal scheduling tools
• Respond to technician inquiries via shared email inbox and phone, providing timely assistance, creating and updating service tasks, and ensuring smooth field operations
• Collaborate closely with the call center to answer customer questions, follow up on open service issues, and maintain a consistent, customer-first experience
• Review and adjust service task details, including travel and labor time approvals, while maintaining alignment with technician schedules and customer expectations
• Create and manage follow-up service requests as needed to ensure completion of multi-stage service jobs
• Order and track service parts, ensuring timely delivery and availability for technician assignments
• Proactively monitor service reports, including tracking backordered parts, managing administrative closures (e.g., vacation, personal time, other admin status), and identifying opportunities for operational improvements
• Support new technician onboarding, updating system dispatch rules, scheduling parameters, and technician eligibility criteria
• Update technician status and coverage plans, including removing inactive techs and identifying regions needing additional field service support
• Contribute to special projects and support evolving service team priorities through flexible, cross-functional coordination
• Adapt quickly to shifting priorities, ensuring service excellence, customer satisfaction, and technician support in a fast-paced, deadline-driven environment
  
  

What Life Fitness / Hammer Strength is looking for in our Field Service Dispatcher:

• Associate's degree or equivalent coursework required; Bachelor's degree preferred
• 2–4 years of experience in a customer-facing service support or dispatching role
• Strong technical aptitude and mechanical understanding; able to navigate service logistics and systems
• Excellent communication skills (verbal and written) with a proactive and professional approach
• Problem-solver with a high attention to detail and strong organizational skills
• Comfortable working independently in a fast-paced, remote environment with multiple priorities
• Demonstrated team-player mindset and a desire to learn, grow, and contribute to shared success
  
  

What You’ll Experience at Life Fitness / Hammer Strength

Our values are more than words—they shape how we work every day:

• We think customer first by solving problems and improving service with urgency and care
• We play as one team, collaborating across functions and lifting each other up
• We raise the bar on fitness innovation, setting the standard for quality, reliability, and progress
• We persevere and get it done, never compromising on excellence
• We inspire each other to live healthier lives, believing our work has a meaningful impact on the world
  
  

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $42,000 - $59,500 annually.This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Want to take the next step in your career?

Life Fitness/Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “[e-mail]” for U.S. opportunities.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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