Remote On Call After Hour Dispatcher

1-Tom-Plumber Austin; Austin (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a rapidly growing plumbing startup as a Remote Dispatcher in Austin, TX. You will be the first point of contact for clients, managing appointments and ensuring team communication. This position offers flexibility and a vital role in maintaining customer satisfaction, while building your career in a supportive environment.

Benefits

Flexible work from home options

Initial in-person training provided

Qualifications

• Must be self-motivated and have a sense of urgency.
• Stable internet connection is essential for remote work.
• Quiet space for taking calls is required.

Responsibilities

• Answer client calls, emails, and messages regarding service queries.
• Schedule customer service calls and direct staff.
• Maintain accurate job notes and receipts.

Skills

Problem solving

Attention to detail

Verbal communication

Written communication

Technical proficiency

Education

High School diploma or equivalent

Tools

ServiceTitan Software

Gmail

Job description

(Remote) On Call & After Hour Dispatcher

1

1-Tom-Plumber Austin

(Remote) On Call & After Hour Dispatcher

Be a Founding Team Member with a Fast-Growing Brand

1 Tom Plumber is proud to launch our first-ever location in Austin, TX, and we’re looking for a motivated, skilled, and reliable After-Hours & Weekend Dispatcher to join our startup crew. This is your chance to be part of a company that’s redefining emergency plumbing with integrity, professionalism, and 24/7 responsiveness. We serve both residential and commercial clients, and we’re not just looking to fill jobs—we’re building careers.

Dispatcher Job Description:

The Dispatcher will be the first point of contact for many of our wonderful clients and will work very closely with our production and management team. The dispatcher is responsible for taking appointments, assigning them in ServiceTitan, and ensuring the information in ServiceTitan is optimized for the field team. If you love helping people, are extremely organized and love being on the phone supporting a team this might be the opportunity you've been looking for! The Dispatcher is a crucial role at 1 Tom Plumber Austin, ensuring customer satisfaction and keeping information organized and accurate ensuring that the company is on track to meet professional and financial goals. This position is 90% remote - there will be some initial in-person training and you will be required to attend a minimum of 1 All-Team Meetings per month - the rest of the time you are free to work from your home office!

Responsibilities:

Answer client calls, emails and messages; provide responses and feedback to clients regarding service queries.

Schedule/direct staff in customer intake and schedule customer service calls.

Review receipts/job notes for accuracy, and completeness.

Communicate and build relationships with staff members, clients, vendors, and other key players.

Other admin duties as assigned

Schedule:This is an after hours & weekends positionThere are two shifts available:Shift A

8-5PM Saturday

8-5PM Sunday

Shift B

5PM-12AM Monday-Tuesday

5PM-12AM Saturday

5PM-12AM Sunday

Qualifications:

High School diploma or equivalent.

Problem solving skills, attention to detail.

Must be self motivated and have a sense of urgency.

Comfortable with gmail, and technical-savvy to learn our ServiceTitan Software system

Excellent verbal and written communication.

Must have stable internet connection, quiet space to take calls, basic computer setup and mobile phone

*Please do not contact our emergency hotline to inquire about work opportunities. Only qualified candidates will be contacted, we thank you in advance for your consideration

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.