Field Service & Dispatch Specialist – Americas

Nuvonic; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading provider of UV disinfection equipment is seeking a Service Coordinator in Charlotte, NC. This role involves managing service inquiries, scheduling visits, and ensuring effective communication between customers and technicians. Ideal candidates possess strong customer service skills, multitasking abilities, and experience with service scheduling tools. A collaborative mindset and attention to detail are essential for optimizing service operations and improving customer satisfaction.

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with service scheduling tools preferred.

Responsibilities

• Serve as the first point of contact for service inquiries.
• Schedule and coordinate service visits across various regions.
• Maintain service records in the company's CRM.

Skills

Customer Service

Organization & Time Management

Scheduling Expertise

Problem Solving

Logistics Coordination

Attention to Detail

Team Collaboration

Process Improvement

Tools

Microsoft Office Suite

CRM Systems

Job description

A leading provider of UV disinfection equipment is seeking a Service Coordinator in Charlotte, NC. This role involves managing service inquiries, scheduling visits, and ensuring effective communication between customers and technicians. Ideal candidates possess strong customer service skills, multitasking abilities, and experience with service scheduling tools. A collaborative mindset and attention to detail are essential for optimizing service operations and improving customer satisfaction.