Field Service Dispatch Coordinator

Opifex-Synergy; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA contributions

401(k) plan

Paid time off

Holidays

Job summary

Opifex-Synergy is seeking a Central Dispatcher to support service operations in its Tampa area facility. The role coordinates scheduling, dispatches field technicians, and maintains clear communication with customers, the service team, and management.

It requires strong organizational skills and the ability to adapt to fast-paced priorities. The position emphasizes accurate data entry, timely documentation, and collaboration with the Service Manager.

Qualifications

• High school diploma or equivalent required.
• Prior dispatching, scheduling, or customer service in a service-related industry preferred.
• Strong computer skills, including scheduling software and MS Office.
• Excellent communication, multitasking, and problem-solving skills.
• Familiarity with pump systems, fluid transfer solutions, heavy equipment, or related industries is a plus.

Responsibilities

• Receive, prioritize, and schedule service calls to maximize efficiency and meet customer needs.
• Dispatch technicians to job sites based on workload, location, and skill set.
• Maintain clear communication with field technicians, service advisors, and the Service Manager throughout the day.
• Track the progress of service calls and update customers on job status when necessary.
• Enter and update service orders in company systems with accuracy and attention to detail.
• Monitor technician availability and manage schedule adjustments in response to urgent calls or changing conditions.
• Ensure all required documentation is collected, organized, and submitted in a timely manner.
• Assist with parts coordination when needed to ensure jobs are completed efficiently.

Skills

Excellent communication

Multitasking

Scheduling software

Microsoft Office

Customer service

Education

High School Diploma or equivalent

Tools

Scheduling Software

Microsoft Office

Job description

Opifex-Synergy is seeking a Central Dispatcher to support service operations in its Tampa area facility. The role coordinates scheduling, dispatches field technicians, and maintains clear communication with customers, the service team, and management.

It requires strong organizational skills and the ability to adapt to fast-paced priorities. The position emphasizes accurate data entry, timely documentation, and collaboration with the Service Manager.