Field Dispatch & Operations Coordinator

Opifex-Synergy; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA contributions by company

401(k) & Roth retirement plans

Generous paid time off

Job summary

Opifex-Synergy Pump division is seeking a Central Dispatcher to coordinate service operations, schedule field technicians, and ensure clear communication among customers, the service team, and management. The role requires strong organizational skills and the ability to adapt to changing priorities in a fast-paced environment.

Responsibilities include prioritizing service calls, dispatching based on workload, tracking job progress, and maintaining accurate service orders, with minimal travel and

Qualifications

• High school diploma or equivalent.
• Prior experience in dispatching, scheduling, or customer service in a service-related industry preferred.
• Strong computer skills, including scheduling software and Microsoft Office Suite.
• Excellent communication, multitasking, and problem-solving skills.
• Familiarity with pump systems, fluid transfer solutions, heavy equipment, or related industries is a plus.

Responsibilities

• Receive, prioritize, and schedule service calls to maximize efficiency and meet customer needs.
• Dispatch technicians to job sites based on workload, location, and skill set.
• Maintain clear communication with field technicians, service advisors, and the Service Manager throughout the day.
• Track the progress of service calls and update customers on job status when necessary.
• Enter and update service orders in company systems with accuracy and attention to detail.
• Monitor technician availability and manage schedule adjustments in response to urgent calls or changing conditions.
• Ensure all required documentation is collected, organized, and submitted in a timely manner.
• Assist with parts coordination when needed to ensure jobs are completed efficiently.

Skills

Dispatching

Scheduling software

Microsoft Office

Communication skills

Industrial equipment familiarity

Education

High school diploma

Tools

Scheduling software

Microsoft Office Suite

Job description

Opifex-Synergy Pump division is seeking a Central Dispatcher to coordinate service operations, schedule field technicians, and ensure clear communication among customers, the service team, and management. The role requires strong organizational skills and the ability to adapt to changing priorities in a fast-paced environment.

Responsibilities include prioritizing service calls, dispatching based on workload, tracking job progress, and maintaining accurate service orders, with minimal travel and