Field Service Scheduler: Dispatch & Install Coordination

Topcon Positioning Systems; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Topcon Positioning Group is seeking a Field Service Scheduler to manage incoming service requests and coordinate dispatch of field technicians. You will serve as the central point of contact between customers, technicians, and internal teams to ensure calls and installations are scheduled and completed accurately.

The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years in service coordination, scheduling, dispatch, or customer service in field service or technical environment.
• Experience creating and managing work orders in a service management system.

Responsibilities

• Receive and respond to all incoming service requests via phone or e-mail.
• Create and manage service work orders, ensuring accuracy of customer, equipment, and issue details.
• Schedule and dispatch field service technicians based on priority, location, skill set.
• Monitor open work orders and follow up to ensure timely completion and proper documentation.

Skills

Strong organizational

Verbal and written communication

Multitasking

Customer service orientation

Microsoft Office

Scheduling/service management software

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Service management software

Job description

Topcon Positioning Group is seeking a Field Service Scheduler to manage incoming service requests and coordinate dispatch of field technicians. You will serve as the central point of contact between customers, technicians, and internal teams to ensure calls and installations are scheduled and completed accurately.

The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment.