Field / Service Desk Technician (Hybrid)

Peoplesharp Llc; Norwood (NJ); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Unlimited PTO

Exposure to cybersecurity andpliance (

Clear path to grow into higher-tier/sm

Growth opportunities

Job summary

Triada Networks is hiring a hybrid Field / Service Desk Technician to support clients across the tri-state area and from home. You will provide L1–L1.5 desktop, printer, and mobile support, and handle tickets end to end with guidance from senior technicians.

This role emphasizes professionalism and discretion while addressing Windows, macOS, M365, and basic networking. Travel between client sites and remote work will be routine.

Qualifications

• 1–2 years of hands-on IT support experience (L1 to L1.5).
• Solid grasp of Windows, macOS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP, VPNs).
• Comfortable supporting iOS and Android devices in a business environment.
• Comfortable working both on-site at client offices across the tri-state area and remotely from a home office.
• Valid driver's license and reliable transportation.
• Able to work independently on routine on-site visits and collaborate with senior techs on larger jobs.
• Discretion and awareness around sensitive, regulated client environments.

Responsibilities

• Provide L1–L1.5 support at client offices and remotely: troubleshoot desktops, laptops, printers, mobile devices, and connectivity.
• Handle service desk tickets end to end: triage, resolve, document, and escalate to senior techs when needed.
• Work alongside senior technicians on larger on-site projects, cutovers, and installs, and handle routine visits independently.
• Set up, image, and deploy workstations and user accounts.
• Support Windows and macOS endpoints, Microsoft 365, and common business applications.
• Set up, troubleshoot, and secure iPhones, iPads, and Android devices, including MDM enrollment and company email/app access.
• Assist with on-site network tasks such as switches, access points, and cabling, under senior tech direction.
• Keep accurate ticket notes and asset documentation.

Skills

IT support

Windows

macOS

Microsoft 365

Networking basics

Mobile device support

Independent worker

Driver's license

Discretion

Tools

Intune

Jamf

Apple Business Manager

Job description

Triada Networks provides cybersecurity and managed IT to SEC-regulated investment managers across the Metro NYC tri-state area. We're hiring a hybrid Field / Service Desk Technician who splits time between on-site client support across the tri-state area and remote service desk while working from home. You'll be a visible face of Triada at client sites, so professionalism, discretion, and clear communication matter as much as technical skill.

We'll Provide:

• Annual salary of $55-60k

• Unlimited PTO

• Exposure to cybersecurity and compliance work that goes beyond typical IT

• Clear path to grow into higher-tier and specialized roles

What You’ll Do:

• Provide L1-1.5 support at client offices and remotely: troubleshooting desktops, laptops, printers, mobile devices, and connectivity

• Handle service desk tickets end to end: triage, resolve, document, and escalat[e] to senior techs when needed

• Work alongside senior technicians on larger on-site projects, cutovers, and installs, and handle routine visits independently

• Set up, image, and deploy workstations and user accounts

• Support Windows and macOS endpoints, Microsoft 365, and common business applications

• Set up, troubleshoot, and secure iPhones, iPads, and Android devices, including MDM enrollment and company email/app access

• Assist with on-site network tasks such as switches, access points, and cabling, under senior tech direction

• Keep accurate ticket notes and asset documentation

Skills You'll Need:

• 1–2 years of hands‑on IT support experience (L1 to L1.5)

• Solid grasp of Windows, macOS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP, VPNs)

• Comfortable supporting iOS and Android devices in a business environment

• Comfortable working both on‑site at client offices across the tri‑state area and remotely from a home office

• Valid driver's license and reliable transportation

• Able to work independently on routine on‑site visits and collaborate with senior techs on larger jobs

• Discretion and awareness around sensitive, regulated client environments

Nice to Have

• Experience in an MSP environment

• CompTIA A+, Network+, or similar certifications

• Experience with MDM tools such as Intune, Jamf, or Apple Business Manager

• Apple certifications (e.g., Apple Certified Support Professional)

• Exposure to compliance-driven or financial-services clients