Field Service Coordinator – New Orleans - Administrative

Mackay Communications, Inc.; Harahan (LA); On-site; USD 42,000 - 68,000; Full time

Job summary

Mackay Marine in New Orleans is seeking a Field Service Coordinator to support our 24/7 marine service operations. Onsite in Harahan, LA, you will coordinate dispatch of marine service technicians, verify schedules, manage customer communications, and track service progress to ensure timely resolutions.

The role requires strong organization, excellent communication, and proficiency with Microsoft Office. A college degree is preferred or equivalent marine-industry experience, and a valid driver’s

Qualifications

• 3+ Years’ experience in dispatching and/or in field service coordination.
• Excellent organization and communication skills.
• High proficiency in Microsoft Office such as Excel, Word, and Outlook.

Responsibilities

• Provide excellent customer service by handling calls and emails promptly to meet daily service requirements.
• Call agents to check vessel schedules and verify customer credit as needed.
• Generate service call IDs and communicate job progress and completion reports to customers.

Skills

DisDispatching experience

Field service coordination

Organization

Communication

Education

College degree preferred / equivalent experience

Tools

Microsoft Office (Excel/Word/Outlook)

Job description

Field Service Coordinator – New Orleans

Mackay Marine is a global marine electronics service company with more than 500 employees in twenty-two (22) countries, including the Americas, Africa, Europe, and Asia. For over fifty (50) years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and military ships. We sustain our industry‑leading position by employing and hiring people who are the best at what they do.

Mackay is currently seeking a Field Service Coordinator, with experience in the marine industry and with the skills and qualifications below to work onsite in our Harahan, LA location.

Field Service Coordinator Job Summary

Under the direction of the Depot and/or Service Manager, the Field Service Coordinator communicates with our clients’, accurately assess their needs, verifies ship arrivals, and dispatches our Marine Service Technicians with the parts needed to perform the job. The coordinator communicates with all key parties throughout the service experience and diligently helps to resolve any disputes. A weekend call rotation is required for this 24/7 service industry.

Responsibilities Include But Not Limited To

• Provide excellent customer service by answering the phone and emails promptly and that the daily service requirements of all customers are met in a timely manner.


• Call agents to check on vessel schedules.


• Validates customer credit.


• Generating service call IDs in company database.


• Communicate job progress with customers, discusses any job problems, and sends out completion reports.


• Coordinate depot internal logistics to maintain continuity on all work being performed.


• Reviews all service work, both in progress and completed, and authorizes for invoicing.


• Ensures that all daily, weekly, monthly, and yearly depot processes are followed including timely completion of service work, service and parts pricing, time keeping, time transfers, inventory control, customer invoicing, expense reports, and general record keeping.


• Interfaces with parts department, assists with annual physical inventory.


• Dispatches Field Technicians to the job site with proper information and parts needed to perform the job.


• Coordinates travel arrangements for overseas jobs.


• Process repairs from receipt to delivery.


• Assist in facility management and administrative duties.


• Monitors emails and phone calls after hours.


• Weekend call rotations are required.

Field Service Coordinator Qualifications

• College degree preferred (but not required) or equivalent experience in the marine industry.


• 3+ Years’ experience in dispatching and/or in field service coordination


• Possess excellent organization and communication skills.


• High proficiency in Microsoft Office such as Excel, Word, and Outlook.


• Valid Drivers License and reliable transportation is required.

Mackay is an EEO employer, a veterans‑friendly organization, and veterans or non‑veterans with the above qualifications are encouraged to apply.

Candidates must be legally authorized to work in the USA without sponsorship and pass a thorough background check.