Field Service Coordinator/Dispatcher – Seattle - Administrative

Mackay Communications, Inc.; Seattle (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Affordable health/dental/vision/life

401K with employer match

Company paid pension plan

Job summary

Mackay Marine in Seattle, WA is seeking a Field Service Coordinator/Dispatcher to connect clients with marine service technicians, verify ship arrivals, and dispatch parts to job sites. The coordinator communicates with all parties to resolve issues and ensure a smooth service experience.

Under the Service Manager, you will optimize depot logistics, monitor progress, and ensure timely invoicing and record keeping.

Qualifications

• 3+ years of dispatching or field service coordination experience.
• Excellent organization and communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide excellent customer service by promptly answering phone and emails and meeting daily service requirements.
• Call customers to check vessel schedules and verify progress.
• Validate customer credit and authorize invoicing as needed.
• Coordinate depot logistics to maintain continuity of work.
• Monitor service progress and send completion reports to customers.
• Assist with travel arrangements and after-hours coverage during peak seasons.

Skills

Communication skills

Organization

Customer service

Education

College degree preferred

Tools

MS Office

Valid Driver's License

Job description

Field Service Coordinator/Dispatcher - Seattle

Mackay Marine is a global marine electronics service company with more than 500 employees in twenty-two (22) countries, including the Americas, Africa, Europe, and Asia. For over fifty (50) years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and military ships. We sustain our industry-leading position by employing and hiring people who are the best at what they do and by providing competitive salaries and benefits such as paid time off, affordable health/dental/vision/life/disability insurance, a 401K with employer match, and company paid pension plan.

• paid time off
• affordable health/dental/vision/life/disability insurance
• a 401K with employer match
• company paid pension plan

Mackay Marine is currently seeking a Field Service Coordinator/Dispatcher with experience in the marine industry and who has the skills and qualifications below to join our location in Seattle, WA.

Field Service Coordinator Job Summary

Under the direction of the Depot and/or Service Manager, the Field Service Coordinator/Dispatcher communicates with our clients, accurately assesses their needs, verifies ship arrivals, and dispatches our Marine Service Technicians with the parts needed to perform the job. The coordinator communicates with all key parties throughout the service experience and diligently helps to resolve any disputes.

Responsibilities Include But Not Limited To

• Provide excellent customer service by answering the phone and emails promptly and that the daily service requirements of all customers are met in a timely manner.
• Call customers to check on vessel schedules.
• Validates customer credit.
• Communicate job progress with customers, discuss any job problems, and send out completion reports.
• Coordinate depot internal logistics to maintain continuity on all work being performed.
• Reviews all service work, both in progress and completed, and authorizes for invoicing.
• Ensures that all daily, weekly, monthly, and yearly depot processes are followed including timely completion of service work, service and parts pricing, time keeping, time transfers, inventory control, customer invoicing, expense reports, and general record keeping.
• Interfaces with parts department, assists with annual physical inventory.
• Dispatches Field Technicians to the job site with proper information and parts needed to perform the job.
• Coordinates technician travel arrangements as needed, as the position may assist with travel for DUT rotations or other field assignments.
• Assist in facility management and administrative duties.
• Monitors emails and phone calls after hours.
• Weekend or after-hours coverage may be required during peak seasons.

Field Service Coordinator Qualifications

• College degree preferred (but not required) or equivalent experience in the marine industry.
• 3+ Years' experience in dispatching and/or in field service coordination and dispatching.
• Possess excellent organization and communication skills.
• High proficiency in Microsoft Office such as Excel, Word, and Outlook.
• Valid Driver's License and reliable transportation are required.

Mackay is an EEO employer, a veterans-friendly organization, and veterans or non-veterans with the above qualifications are encouraged to apply.

Candidates must be legally authorized to work in the USA and pass a thorough background check.