Senior Implementation Consultant, Service

Hexagon AB; Houston (TX); Remote; USD 80,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Software Implementation Lead, where you will manage projects that enhance client satisfaction and operational efficiency. This role involves working closely with clients to deploy innovative software solutions and ensure successful implementation. You will leverage your analytical and problem-solving skills to address client needs and improve processes. With a strong emphasis on teamwork and communication, you will contribute to a diverse and inclusive environment that values your ideas and ambitions. This is an exciting opportunity to make a significant impact in a global leader in digital reality solutions.

Qualifications

• Bachelor's degree in Engineering or IT required.
• Minimum 8 years in consulting and 5 years in software implementation.

Responsibilities

• Lead software implementation projects ensuring client satisfaction.
• Analyze customer requirements and design solutions.

Skills

Project Management

Analytical Skills

Problem-Solving

Communication Skills

Leadership

Technical Aptitude

Time Management

Education

Bachelor’s Degree in Engineering or IT

8+ years in consulting role

5+ years in software implementation

Tools

Smart Materials Software

EcoSys

Oracle Primavera

Microsoft Project

SAP

Oracle EBS

ERP Software

Microsoft Office

Job description

Job Location (Short): Houston, Texas-USA

Workplace Type: Remote

Business Unit: ALI

Responsibilities

• Lead and manage software implementation projects, ensuring successful delivery and client satisfaction.
• Work directly with clients to manage installation, configuration, and deployment of technical solutions, specifically Smart Materials software.
• Manage initial access, map and transfer data, create process documentation (functional requirements, design specifications, lessons learned), and train or coordinate training for client users.
• Analyze customer requirements and illustrate how company solutions provide value and support to their organization.
• Design solutions by constructing workflow charts and diagrams, studying client system capabilities, and writing specifications.
• Improve solutions by analyzing current practices, designing modifications, and implementing best practices.
• Maintain system protocols by documenting procedures, developing user documentation, and providing help desk support.
• Apply analytical and technical thinking to resolve routine client issues and challenges, offering alternative solutions and recommendations.
• Lead the preparation of testing scripts and materials; support and perform unit, system, and integrated testing.
• Work with training teams to develop application-specific training materials and conduct training sessions for clients.
• Provide technical consultation and knowledge transfer to sales staff, trainers, and product support teams.
• Identify and document technical issues for escalation to the product and system integration teams for resolution.
• Provide feedback based on client experiences to the product and professional services teams for process and product improvements.
• May assist with pre-sales activities, including RFIs/RFPs, product demonstrations, and technical consultation.
• Identify additional sales opportunities and relay them to sales and presales teams.

Education / Qualifications

• Bachelor’s Degree in Engineering (Mechanical, Chemical, Electrical), Information Technology, or a related field OR equivalent relevant experience.
• Minimum of 8 years of experience in a consulting role within the Engineering, Procurement, and Construction (EPC) industry.
• Minimum of 5 years of experience in COTS (Commercial Off-The-Shelf) / packaged software implementation.
• Experience in materials management, specifications, and project controls.
• Strong understanding of software methodologies (Waterfall, Agile, Iterative and Incremental).
• Highly self-motivated and directed with strong attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and lead in a team-oriented, collaborative environment.
• Strong leadership, interpersonal, and communication skills (both written and verbal).
• Ability to travel up to 50%, including international travel.
• Fluent in English.

Preferred Qualifications

• Experience with Government, Oil & Gas, Construction, and Engineering industries.
• Experience with Earned Value and Project Controls.
• Knowledge of Smart Materials, Smart Construction, Jovix, and EcoSys EPC software.
• Strong SQL skills and experience with API development.
• Familiarity with Oracle Apex and Oracle Database Administration.
• Experience with enterprise software tools such as:
o EcoSys
o Oracle Primavera
o Microsoft Project
o SAP
o Oracle EBS
o ERP software
o Microsoft Office (Teams, SharePoint)
• Spanish as a second language.

Core Competencies

• Process design and optimization.
• Strong customer focus and ability to deliver high-quality solutions.
• Ability to mentor and guide junior team members.
• Excellent problem-solving and time management skills.
• Ability to identify process improvements and operational efficiencies.
• Strong technical aptitude with the ability to troubleshoot and resolve software-related issues.

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.