Customer Service Consultant - Raleigh (Remote)

CarMax; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

CarMax is seeking a Customer Service Consultant which entails connecting with customers and guiding them through their car buying experience. This remote role requires strong sales and customer service skills, with an emphasis on helping customers at every step of the process while achieving sales targets.

Benefits

Paid sick, vacation, and holiday time

Performance-based sales incentives

Training and diversity commitment

Qualifications

• Sales and customer service experience preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Open availability for shifts, including nights and weekends.

Responsibilities

• Connect with customers to understand their needs and guide vehicle purchase.
• Achieve sales targets while providing top-notch customer service.
• Mentor others as skills expand.

Skills

Customer service

Sales experience

Listening skills

Communication skills

Computer skills

Job description

Customer Service Consultant - Raleigh (Remote)

Join to apply for the Customer Service Consultant - Raleigh (Remote) role at CarMax

Customer Service Consultant - Raleigh (Remote)

Join to apply for the Customer Service Consultant - Raleigh (Remote) role at CarMax

This range is provided by CarMax. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $26.00/hr

7974 - Raleigh CEC - 8520 Glenwood Avenue, Raleigh, North Carolina, 27612

CarMax, the way your career should be!

Provide An Iconic Customer Experience

As a Customer Service Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What You Will Do – Essential Responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.
  
  

Customer Service Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate.

Learn and succeed as part of a team

This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders.

Qualifications And Requirements

• Sales and customer service experience, in an area such as retail, is preferred
• Thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Must meet Minimum technology requirements (Type of internet service and Speed of internet service)
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
  
  

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.

We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The Hourly Rate For This Position Is

$18.00 - $26.70

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
  
  

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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